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The service was good and the staff was very professional.

The hotel rooms are really nice. All new I guess due to a recent upgrade. This is a classic beach hotel Holiday Inn but this may be the nicest rooms in any similar hotel in country. The common areas are all very nice too with fast elevators. I was here for work but could come back for the beach itself.

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

Every time we travel to Wilmington to visit family, this is our go to place. Staff is always very friendly and accommodating. Restaurant service is great and the help is always friendly with a warm smile. Rooms are spacious and always clean and sanitary. Excellent services and many activities and restaurants in the adjacent mall gives this location a huge plus for us.

Staff was remarkable from pre-check in to check in. Was given a friendly and enthusiastic and informative welcome of all of the hotel's amenities and activities and the Manager's welcome. Great service at the bar at the welcome and then a walk to dinner. The rooms in the hotel were well configured for a couple with lots of space and a clean and comfortable bed. The next morning with breakfast ending at 9:30, I was a little late and the staff was cleaning up, but when they saw me they prepared 2 ”take to the room” platters for us that were delicious. All staff went over and above to make our stay great. We will go back just to stay there in the future.