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Writing this review two months later after the bill cleared on my card so no one thinks I’m trying for a freebie. New Year’s Day driving from NY to Florida. Weather turned crappy so decided to stop for the night and go on in the morning. Checked in and was informed only 1 room left on first floor, a handicap room. No worries just a overnight and moving on. Front desk woman very pleasant. Go to the room and no towels in the room. No soap in the bathroom. Mold in the shower , not a small amount, it was covered. Mold on walls in room. Plaster crumbling of walls. Went to desk asked for a new room but none available. Again clerk was polite but nothing to be done. She did give me towels. Like many folks in the COVID era we carry cleaning supplies and Lysol so we cleaned the bathroom ourself. Next morning I again spoke with a different desk clerk who was again friendly and polite. Didn’t ask for a refund but told her the room wasn’t fit to be rented. Was then informed that section of the hotel about to be renovated and the rooms aren’t great. She said the manager would call when he gets in. He didn’t. I waited a few days giving him time as it was a holiday. I finally called and got him. He promised to look into it and call me back. He also was polite. Still waiting for the call. Not sure if it was just a perfect storm of bad luck and got them on a bad night or if their policy is to just smile and tell you nothing can be done. Didn’t expect the Ritz treatment at a motel off the interstate but kinds expected towels and a clean room.

No complaints about this Hampton, everything was clean and in good order. We really didn't spend much time here, it was an overnight stop in the middle of a road trip. We've been using the Hilton app a lot lately to book hotels same-day as we drive and see how far we get... did the same here as it was getting later in the evening and we were heading north on I-95, we decided we could make it to this property and they had a king room open at a reasonable rate. I'm a diamond member but I was driving so I handed my phone to husband in the passenger seat and walked him through it to book, check-in, and get the digital key. We arrived around midnight and used the key without issue and went to bed. Then around 4:30am there was furious knocking on the door... husband didn't hear it but I got up and it was a hotel employee holding a cell phone on speaker. They wanted to know if someone was in this room? Yes, I said, I am in this room. Asleep. There was some explanation about they didn't have any record of a check-in and our reservation was showing as cancelled, and it was Hilton Corporate on the phone who had directed the front desk staff to confirm occupancy? Or something like that? I really don't remember the details of the conversation because again, it was 4:30 in the morning and I had been sound asleep. In the morning, I checked my phone and sure enough, we had never received a confirmation, and the app did not show any reservation for the hotel I was standing in. Yet the digital key was still working perfectly? On my way to breakfast I stopped at the front desk and I think I was talking with a manager - at least, someone different from the person who had knocked on the door in the middle of the night - and he said yeah, huh, it's so strange, we have no record of you. I guess you got a free night! So I said well, okay... just you know, charge us if anything comes through on the credit card? Because we have the HH Amex and I was pretty sure my husband had booked using the pay-in-advance discount when we were in the car... but he doesn't normally use the app so maybe he clicked something wrong? Who knows. We ate kind of hurriedly because I was worried the digital key would stop working at any moment, and I had no way of checking out on the app, and we needed to keep driving anyway so we had our waffle and got out of there. Two days later, I received the booking confirmation email and saw the charge on the HH Amex. So... problem solved? I don't feel like this was anyone's fault, and I'm sure the hotel was not thrilled about having a totally untraceable and unverified guest sleeping in their bed. The best I can guess is it was some kind of glitch in the app. Still, I feel like I should get some kind of bonus points for being awakened at 4:30 and then being honest about paying for the room!

Driving from Miami back to Charlotte, playing while playing, it was too tired to come here, temporarily decided to rest, Ctrip booked to see someone evaluation, the front desk said that no orders were received, and sure enough, then immediately contact the online butler, very forceful, direct The phone arrived at the hotel reception, and although they did not receive the order, they also settled in. It's a motel, don't expect too much, just live. There are not many types of breakfast, mainly after eating for a long time, and it will not be updated. The coffee will not be renewed, and the grandmother of the United States will be in a hurry.