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The grounds were beautiful with trees everywhere. BBQ grills, beautiful large pool with cabanas, and very nice rooms. The breakfast choices would please everyone. The grounds are surrounded with security gates, so it is a safe environment. To top it off, there is a large shopping mall across the street.

Probably the best hotel in Yuma. Large and wide, four stories tall property on a hill overlooking the city with a great view of Yuma. Rooms are large, clean, and thoughtfully designed. Large TV in front of the bed makes it a nice place to lie in bed and watch TV. Two lounge chairs in the room which is always a nice amenity. I would like to see better toiletry and soap in the bathroom, but it seems like most hotels skimp on these items nowadays. The king size bed was great to sleep in . The bed is the most important item in a hotel room and IHG properties do a great job with this. Clean, smell nice, large room not cramped, a very good hotel room. NO guest rooms on the first floor, always good to see in a hotel. Only negative was that the nights I stayed there the room prices were near the highest in Yuma at this hotel.

The desk clerk was extremely friendly and informative. She made checking in a wonderful experience. We needed a TV guide and HDMI cord, and she got them to our room very quickly. We had breakfast at the hotel, and the food was good and hot. I appreciated the gloves there, as well as the masks. It let me know that COVID precautions were being addressed. I also had dinner at the hotel. My food was delicious, and Steven was an excellent wait person He was personable, cheerful, and got our food to us promptly. Even the housekeeping staff, said hello as they passed, and offered items that made our stay better. My overall impression of the hotel was impressive.

Nice, clean hotel we used as a stopping point on the way to our final destination. Not a luxury hotel but it did the job, giving us a comfy bed and had a small restaurant if you don’t want to go off property. The restaurant was good for basic fare. We ate there for dinner one night and for breakfast. I would definitely return to this hotel if I ever find myself in Yuma again. It is probably the nicest hotel in the area, and the staff were friendly and helpful. We got a room facing the river and adjacent park. There were some homeless people at the park so I was a bit nervous walking on my own there, as it is just around the corner from the detention center. But that was probably just me being paranoid. I saw plenty of joggers using the park as well.

I stayed at this hotel on January 29, 2022. We came for one day only and always try to reserve the room with the in room hot tub, which is one of the most expensive and difficult to get. The room was in HORRIBLE condition. The mattress looked like someone was murdered on it and they tried to bleach it out. The hot tub area was in terrible disrepair. (I have pictures of all of it). I found a bug in my bed, cracked lamp shades, etc. After seeing the room in this bad of shape, I decided to pull the sheets and was mortified by what I saw! Please understand, I work in the hotel industry and try never to complain too harshly. I have stayed at this property many times and have been loyal over the years. I was asked to send the photos to the manager, and she would contact me in the morning. Id did....she never did. Now I will be posting the photos on Yelp and Trip advisor, and I promise you It will not look good for the property, I know that I would never stay there if I saw these images. If you look at my history, I have been VERY loyal to Best Western over many years, you will also notice how my stays have declined over this past year. This is not how I would think a Diamond customer, or any customer for that reason should be treated.