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服務好，前台能幫忙協助解答問題，有耐心，推！

Just got back from a trip to Yên Tử Village with some friends, and I have to say, it was one of the best experiences I’ve had in a long time. This place is like stepping back in time into an old Vietnamese village, surrounded by the beautiful Yên Tử Mountain. One of the highlights was getting to wear traditional Vietnamese outfits. It felt like we were cosplaying, becoming part of the old village life. Walking around in those costumes really added to the immersive experience, making us feel connected to the history and culture. The village itself is so peaceful, surrounded by beautiful nature. We spent our days exploring traditional crafts, learning about local customs, and just enjoying the serene atmosphere. The staffs were incredibly friendly and made us feel right at home. If you’re looking for a unique and relaxing getaway, I highly recommend visiting Yên Tử Village. It’s a hidden gem where you can experience Vietnam’s rich heritage and natural beauty firsthand.

Very poor service, no proper check in information, only breakfast time mentioned, all other information had to ask by myself. In general all staff needs proper training how to talk to guests. Not just answers like robots. While waiting for checkin (arrived before checkin time) asked if we can chill at the pool after lunch, staff answered immediately “it is hot there.”well that’s why we want to chill at the pool. During whole stay no one asked how is our experience. One time during busy dinner foreigner manager came to our table and asked only “are you guys well take care of?” I answered it’s ok. He didn’t bother to ask more. It was during dinner when glass of wine and tonic water arrived 20 minutes after it was ordered. Salad was finished already, my sandwich was wrong, they forgot about chicken. After telling it to the staff they just add few slices of cold chicken in club sandwich. Waitress My did good job, but they don’t have enough staff and she can’t take care of everything. Other restaurant staff don’t speak much English. When I ordered few slices of cheese for breakfast they did omelet with cheese. Next day was breakfast buffet due to higher occupancy with good variety of food, but quality is average for Mgallery. One more issue, our first night was not that busy since next day they did not do buffet for breakfast but a la care with few choices. They put us in the room next to family with little babe who was crying all the time. Rooms are not sound proof you can hear everything. I called reception and asked to move the room. Staff was friendly and confirmed that they can change it, but there was no apology, only “ok we will change your room”. The worst part was that when we were getting ready to change room housekeeping lady enter the room with own key. She said “housekeeping” and the same time opened the door, which is not acceptable. She didn’t seems to understand that she did something wrong. She wanted to check the room since we will be moving to other room. I was shocked. In general it looks like whole facility is left to run by staff without proper training and guest experience. Facility is great and could be amazing stay, overall wasn’t. Good points: apricot liquor cocktail was good, vegetarian curry was good, My waitress tired her best and very friendly, chef Hieu also very friendly person.

The upgraded room is 600,000 VND. It is very large. It is about 40 square meters. The windows are large. It is facing the park. The bathroom is separate. Others are very good. The bed is too hard.

Ctrip deceives 1. The hotel does not provide breakfast. 2. Let the boss try the client's slippers, be sure to try the shower room and bathroom! Let's try what kind of fall to death method. I want to complain about this hotel... See how Ctrip handles it,