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The environment is very good, the decoration is actually okay, but after all, it can still be seen after a long time, and the health status is okay, that is, a pillow on the sofa is broken, and the pillows in the room for the 21st night after tax increase have to be used well Right. The service was very good. No matter whether the deposit was discussed during the check-in of the previous generation or later led to the room, it was very gentle and polite. Many people praised the delicious breakfast.

I've stayed at the Pivot (Southern Sun as it was previously called) quite regularly since 2012. The Hotel was always recommended by business colleagues and customers, also quite popular with international sport teams. I travel for business. So the bad first: The Wi-Fi is absolutely atrocious, it's gone through a variety of iterations over the years but this has to be the worst performing hotel Wi-Fi i have experienced (in a city) for a very long time. It was pretty bad in November 2022 and we were told they were replacing the Wi-Fi and it wasn't finished and now March 2023 (I assume the people ran off), barely usable, which for business travel is a major problem and something the hotel should address. AirConditioning - It is pretty ancient, noisy and struggles in the heat. Restaurant Hours - Offers no flexibility and is possibly why it is quite lightly used, menu's have reduced, options reduced. There is the main Monte****** Complex within 5 mins walk which has lots of options. Room Amenities - There used to be water / can of fix in the fridge. Now just one water, I am pleased the cookies have still survived (albeit a lot smaller). The shower still leaks across the entire bathroom and the sinks have never looked that hygienic even from 2012 (square manually assembled). The Better: The rooms are clean and well maintained, very functional, the shower works but the pressure seems to have been reduced over the last couple of years and the shower heads need replacing / cleaning better. The Good: The beds are very comfortable, the pillows also good quality and the black out curtains ensure an undisturbed evening. The rooms do not pick up much external noise, so you are not disturbed by your neighbours or people in the corridors. The bar is good and service from the staff is generally very good, normally requests are dealt with very efficiently and the occasional time I have had to address an issue, was also dealt with quickly. The outside Pool is also lovely (cold) but weather permitting is a nice place, as well as the Pool Decking. Great location, lots of secure parking and generally a very safe location.

It was such a lovely stay. The location is perfect as there is so much to do within the ****** that you don’t have to travel far. It was an awesome experience, very lovely and friendly staff! I would highly recommend it. Oh, and the breakfast was great!