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I was blown away by the hotel view because it is situated in front of the Drakensberg Mountains. I never could have imagined that I would have such an experience in my life, as I assumed my recollections of the Drakensberg Mountains would be limited to geography textbooks. My lived-in experience was wonderful since my room overlooked the mesmerising Drakensberg Mountains, and it's a vista that can never be replicated a billion times; I'm still in awe of this gorgeous experience. I believe there is an opportunity for development if the hotel invests in hiring more staff members, such as waiters, cleaners, and frontline employees. Invest in new couches and trash bins throughout the property. When a hotel is understaffed, it sometimes compromises the hotel's service levels because staff members are overburdened with too much work, forcing them to multiskill in order to keep the hotel's reputation intact. While the multiskilling is much appreciated by me, as the client, but it can also jeopardises the overall health well-being of employees, as we still want your employees to serve us with a smile. I can never fault the ANEW Resort Vulintaba Newcastle for any incompetence; despite your challenges and being short staffed, you made sure my stay was a worthwhile experience, and I will definitely return because the view captivated my imagination to an overdrive creative experience and blown away my stay, and I like the fact that I was able to rest peacefully in the evening and some other time in between because it is in a reclusive and remote area. May you keep up the good work, and serve with joyful pride and represent your brand with utmost decorum as you have done, your hospitality from frontline staff members trickling up to management can never go unnoticed, and you made my stay at the hotel to be fantastic and spectacular, as you went the extra mile to ensure my stay was one of warmth and wonderful, stay blessed! I look forward to be served by you once again in the future!

Excellent service with very friendly and helpful staff. Would only suggest to have a Vending machine at Reception area for after hours.

The receptionist at The Grey Goose was well equipped and very welcoming, she even walked with us to our room showing us where everything is and where we can park our car. The restaurant, however, was disappointing as the food presentation was terrible, the chicken schnitzel was dry and looked like it was premade along with the fries and just reheated, the mushroom sauce was watery and tasteless. Our room was well equipped and decorated with a safari flair. Room was clean. Wifi worked great. The breakfast was your standard buffet breakfast and tasted really good.