Verified traveler
6 Ağustos 2021
The front desk mentioned that my reservation was booked through ******* and gave me a terrible room. They gave me room 306, supposedly a non-smoking room.
The room smelled like and ashtray, and the furniture was covered with cigarette burns. When I requested a different room the front desk clerk was unapologetic and had an attitude. However he did comply with my request and gave me a different room that was in better shape.
The following morning I felt like I was being evicted! The same front desk clerk that checked me in was calling the room 30 minutes prior to check-out while I was in the shower, the phone rang for a solid two minutes!
Then, 15 minutes prior to check-out the Housekeeper was banging on the door asking if I was going to stay over or leave the hotel. No one wants to be rushed out of a hotel prior to the check-out time, especially while they're getting ready.
I noticed that none of the front desk or housekeeping staff were wearing face coverings. All of the hotel Guests were complying with the mask mandate in Cd. Juarez minus the hotel staff.
Something is always wrong every time I stay. One time the front desk didn't have the user name or password for the ******* reservation system, and another time they tried to skip out on providing the complementary breakfast voucher that was included with the booking. Both times I had to call ********** for assistance. It seems like there is never a manager available at the hotel when you need help.
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