They say you can’t go wrong booking Radisson, unfortunately in this case you very much can. On arrival around 7pm check in was very smooth but when we arrived in the room it was ice cold, we kept our coats on. There was no heating and having turned the dial up in the temperature control we decided to go to the restaurant for dinner while room heated.
Restaurant was cold throughout dinner although food was nice and staff were polite, attentive and friendly.
Back to the room and again like a fridge, called reception 6 times in the space of 30 minutes and rang out each time.
Walked to reception, asked about the heating and they weren’t aware of an issue but guy came to the room with a small electric heater which helped.
A little after midnight we were awoken by a fire alarm throughout the hotel.
Next day I heard other guests complaining to management about their cold rooms, I again complained and finally some maintenance chap was called.
Hotel had no life to it, no entertainment in the bar, common area with sofas was too cold to sit out in.
Altogether a poor experience because of the cold condition of the hotel, one felt they were cutting back to save costs, surely not the Radisson?
Compliments to staff in restaurant for friendly service and wonderful food.
Visit felt like everyone knew there were major problems but if you didn’t admit it they’d go away on checkout…sadly these problems make people stay away as it wouldn’t be on my list for a return visit!
Çevir