I liked the breakfast offering, the spacious room, and large bed. The price for the experience was not worth it. When I checked in, the desk agent was on the phone and did not great me. She finished that call and another call came in and she took that call and was on the phone a few more minutes....so I just stood there. Should have atleast paused the call to great me and say she'll be with me in a minute. Once I opened the door to my room, it smelled like stale, old carpet, or urine....Not a $165 per night room. I went to take a shower and it was a handicap set up. The shower wand was loose and did not stay upright and kept falling. I had to hold the wand in one hand and bathe with the other. Sheetrock repairs were poorly done...no attempt to make the texture look. Paint on ceiling or different colors blending onto other colors. Near the tissue holder is a completely different color from the rest of the wall. Long story short, I was born and raised in Cleveland but I have lived in Georgia for the past 20 years. I know this is a newer hotel and it does not look well maintained for the age. I would have stayed in Ruleville at the "Roach" motel for $65 if I new the room would smell the way it did. Luckily I was alone so I could deal with it but my wife would have wanted to check out. The front desk agent was nice I just think she needs better training on how to deal with phone calls and customers in the lobby. The condition of this hotel is all on "Leadership"
Çevir