Verified traveler
2 Temmuz 2023
Our stay in the Holiday Inn Express in Clinton, OK was one of (if not THE) worse hotel experience our family has had. I say so for the following reasons:
1. When we arrived, we were informed that the suite we had reserved with a King Bed & Queen Bed for our party of 5 was no longer available... that they had "been overbooked". They offered us a King bed with a pull out queen sofa or could send us to the hotel across the highway with two queens. Not wanting to deal with changing hotels at nearly midnight, we said we'd accept the King with pull out sofa.
2. The desk manager (Jeff) seemed annoyed that we were frustrated they had not kept our room available. He seemed to indicate that we should just be happy we were still getting a room. When he asked me to sign a paper with the fee rate for the room, he was frustrated that I said I wouldn't pay more for the downgrade room than for the original room I'd reserved. After arguing for minutes, he finally discounted the room the whopping $5 to match the original room rate. Most hotels would have been extremely apologetic and offered a discount, it not a comp night... not this place.
3. When we finally got to our room, we found that the pull out sofa was a twin, not a queen. We ended up having to cart in multiple cots to the room to make room for those in the room... again to the sighs of the staff.
I could never, ever recommend someone stay in this hotel based on our experience.
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