HomeTowne Studios & Suites Charlotte - Concord

Hi there, My stay was terrible due to the fact that the room doesn’t accommodate anything from no iron no coffee no dish soap no dishes. No room service and in order to get clean towels you have to turn in your used towels.. I will never stay here or recommend this hotel.

The lady behind the desk was an absolute gem. Kind, patient, friendly. The room needs a good deep clean, but I guess it got one this morning when the shower leaked water all the way to under the bed. We reserved a double queen room because we were traveling with two teens. Without consent it was changed to a king with a pull out couch. I specifically stated in the reservation it was for 3 adults and a 16 year old. The bathroom is very moldy because there is zero ventilation in there. The staff was great, but it desperately needs an overhaul.

The property was old and rundown. The room was nasty the fan in the bathroom on this bro the room had bedbugs me and my two other guess got ate up. I just feel uncomfortable in there. I could sleep. The lady at the front desk was very nice but other than that I would never go back there, I gave them a zero the worst hotel I have ever stayed at

Not clean. Hallway carpet had many stains and it would go days before someone would vacuum it. The beds are very uncomfortable. You would only get room service/room cleaned when you requested it and even then sometimes they would not come. The staff was friendly. But for the price of the rooms, it doesnt come with proper amenities. For a few extra dollars, there's nicer hotels with better amenities in the same area. I would avoid staying here unless i had to.

Lots of bugs!! I didn’t even stay there!! I have asked ******* to issue a refund and they haven’t or haven’t started the process. The lady on the phone told me that is the policy. I will never use ******* again after this issue.

I stay at hotels all over the Country and this is by far the worst hotel I have been to in over 10 years. Unfortunately, I had an event I had to attend and this was the only available hotel, but I can see why. TV remote didn't work, bugs in the sink & tub. I stayed two days but did not receive room service after the first day. Dirty, smelly, and overall a terrible experience.

We arrived at the hotel and it was noisy and there were people standing outside playing loud music. When we got to our room the sheets were dirty, the floors were nasty and the kitchen looked like it had not been cleaned in months. We went back downstairs and told the lady that we would not be staying there.because it was not safe looking and it was filthy and we want a refund.

The outside lock to parking was broken and no key needed to enter building. Room that was not cleaned from the previous guest. Pile of trash in the middle of the room, dirty linens, kitchenette had rusty appliances. Phone in room has debris all over it and buttons broken. Room was in major need of deep cleaning overall. Immediately went to front desk to check out. Did not feel safe staying there with kids. This place also has long-term tenants. Group of men drinking beers out car trunk near front desk entrance. Worried about personal safety, as well as health code violations that could make us sick. Avoid this place at all costs.

The bed was uncomfortable. The room had roaches. The air conditioner was dirty and blew out dirt and dust in the room. The room could have been cleaner. I did like the location and the area around the hotel. I also appreciate the laundry facility on-site. However, there is not machine that offer change/quarters. And the front desk did not have quaters. I had to go offsite to get change/quaters.