This hotel is comfortable and centrally located, and the city view rooms have an good view over Plaza de las Tendillas. The rooms are fairly small, so it's worth getting a suite if any are available.
Service in the hotel was mixed, often falling (well) below expected standards.
We stayed over Epiphany, breakfast on day 1 was a total nightmare. We arrived at 10.15 (breakfast finishes at a strangely early 10.30, even on weekends and holidays), and more than half of the tables were empty, but none had been cleared, so we had to clear our own table, and hunt for cutlery and other tableware. By the time we'd done that, it was 10.30, & the kitchen staff started clearing the buffet with an energy that would have been wonderful had it also been used for clearing &laying tables. We had to find our own orange juice (the other juices are very cheap, watered down concentrates), and take croissants from one of the dirty tables, as neither was offered. My partner is pregnant, and was pointed at instant sachets of decaf coffee, and had to insist on being given a decaf from the bar. The second day, my partner had given up on breakfast, so I went on my own, and things were a bit better. For the last 2 days, the breakfast manager was back, and things ran much more smoothly. At checkout, we were told that the poor service was probably because the manager wasn't present, as if that wasn't the hotel's responsibility!
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