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My wife and I and two close friends stayed at the Ocean Eden Bay Resort Oct 3 - 7. Upon our arrival we were impressed with the appearance of what a “5 Star” resort should look like: Highly polished marbled floors, high ceilings with lots of glass windows displaying the ocean. The initial lobby staff were professional and friendly however the people who arrived were rowdy. This was a “hmmm” moment for us. When we arrived at our rooms which were both balconies with large jacuzzi’s the real problems started: 1. Doors not aligned properly and hard to close. My friends door locked them out one night. 2. Room not cleaned properly. One day the person who mopped our floor left strands of the mop all over. 3. Not enough towels and trying to get towels was exhausting. 4. We had the so called “Privilege Class” service which should have been called the Unprivileged” Class service. Getting ANYTHING using this service was too much of a chore I.e. getting ice, towels, transportation etc. 5. Our balcony was unusable because even though the room was non smoking guess what?? You guessed it! The balcony was, and people smoked whatever they wanted. 6. The elevator had a terrible smell like a homeless person used it at night (were we the only ones smelling this??). If we weren’t on the 4th floor we would’ve taken the stairs. 7. Resort staff: Although there were a few bright lights on their staff which we generously tipped, many of their staff seem to be young and inexperienced when it comes to “Customer Service and Support” They don’t have eye contact, don’t speak, smile are not engaging and are not trained. My wife and I found this sad. 8. We thoroughly enjoyed the pool, I give it a 99.9% 9. We thoroughly enjoyed the food! 95.9% 10. We loved the drinks and the bartenders - 97.9% If you’re going for the last 3 you’re in for a great time. This however is NOT a 5 Star resort.

My family and I had an amazing time. The food and service were impeccable. The facilities were also fantastic, pity the stay was short so could not indulge in most of the activities. Notable mention to staff Cranston, who went above out of his way to ensure that our requests were honored (give that guy a raise) I would definitely return to Royalton.

The service and the hotel are wonderful cannot fault them. The hotel is very clean and the amenities of excellent. The only thing with this hotel. It is in a residential area and far away from Montego Bay self so if you are wanting to go round and look for other things to do you have a long journey and the travel expense on top of that is quite fast. The only way you should pick this hotel is if you want to just stay in the hotel and not go anywhere else .