Hotel Sassongher

These folks are magnificent ; as is the accommodations and food!! It’s one of the fondest vacation memories I have and we WILL be returning!!!! You will NOT find any place where the food is better, where the staff is better, or where you can still receive the “old world” customer service like you will find here with Saro, Ebrahiem, Franchesca, Regina, and the owners! Gratzié!!!!

This is a classic luxury alpine hotel over looking the town of Corvara, a resort in the Dolomites. We were there in the off season, but this hotel oozes elegance and charm. You can tell that the staff in all areas have been there for a long time and that this is a family affair, one run with precision and attention to service. We didn’t use many of the amenities of the hotel, but they have an indoor pool, children’s area, roof jacuzzi, sauna and outside deck. Just beautiful. Our room overlooked the valley with an ample balcony. The closets were beautiful wood armoires. The entire hotel is decorated with treasures, old sewing machines (above shoe shine areas), flowers and pictures in the hallways, and the walls are painted indicating the rooms. The restaurant matrie d’ showed us the original room of the hotel, a lovely stubl. Our room was also beautifully painted with borders around the ceiling and one surrounding a large painting on the wall. I also have to give a huge credit to the concierge, Paula, who was so helpful and informative with all kinds of information which made the visit so much better. She showed us hikes, and the best restaurant for an alpine dish called Kaiserschmarrn (which people describe as a special pancake…Google it to understand what it is). I will only tell you that is certainly one of THE dishes to try in the Dolomites. Ironically, that restaurant did not have it on the menu, but you could order it and she was absolutely right, it was one of the best we had. She also went so far as to recommend places on the way to our next destination so we could enjoy our travels. So kudos to the Sassongher for sharing their elegant alpine “home” with guests and for having someone as wonderful as Paula to help them.

Great food and superb staff - faultless service in fact. Piano bar was fun except the pianist was banned from using his electric guitar which he was brilliant at. This a place where you have to ski hard every day or you end up eating to the point when you finish your holiday you’ll simply roll down the hill shaped like a sphere. Seriously though staying in this hotel is slightly like being in a parallel universe. It’s not that you’re in a skiing hotel with no grit on the floor (rare) or that the shuttle vans materialise as you take your skis off at the bottom of the lift, or that the barman turns your G&T into a work of art, it’s that all the waiters look the SAME. Seriously. But they’re all terrific you just need to concentrate hard on whether it is Matteo or Ibrahim who is persuading you to have another 3 courses. The paintings were lovely. There was perhaps decor overkill on the bows and frills and China dolls but hey, that just reminds you that the ‘80s were a grossly overlooked decade. The only slight problem with this review is that the hotel deserves a 5 star rating but that means no one will read it. Perhaps I should give it a one star review (Terrible) but write the same words. Then it’ll get the accolade it deserves.

The hotel's wellness facilities were fantastic. "Saro" who worked in the bar made our trip with his humour and continued care. He provided us with breakfast at 05:00 for an early bike departure and had beers waiting for our return. Always chatty and creating fun moments "Cha" in the restaurant was exemplary with his manners and care. He provided our "Magical" omelettes with the chef, everything was possible with him. These two employees need to be applauded as they stood out far and above to make our trip a fun one.

The best overall hotel experience ever! The staff and attention to detail at all levels was second to none. From the concierge to the impeccable wait staff and entertaining bar staff!! There were 30 of us travelling together and we were looked after beyond expectation! Even when we threw an impromptu 70th birthday party for one of our group. Our room was spacious with a beautiful bathroom (loved the deep tub!) and balcony to enjoy the views. Some may not appreciate the historic Ladin decor, but for us, it highlighted the history and traditional culture of the area. Many many thanks for an exceptional stay.

This is barely a 4* let alone a 5* hotel. The reception staff are unhelpful and rude, the food is very poor and the decor is very tired. On our last night I was unwell and we attempted to order room service. It took 4 phone calls and an argument before two appalling sandwiches arrived. The breakfast buffet is very average. We have stayed at 4* hotels which offer so much more variety and better quality food. When we asked the shuttle to take us to a lift that was a ten minute drive away we were told no because it wasn’t in Corvara. The reception staff find it far easier to say No than yes to most questions. When trying to come back to the hotel from a day of skiing we asked the hotel to book us a taxi from the lift and they said no we should do it ourselves. On our last morning we needed to leave the hotel at 7:15. I was unwell and my wife was pregnant and when we asked for help with our bags the very rude person at reception just told us we couldn’t check out yet. We took our bags down ourselves and were shown a small sign on the desk that implied check-out isn’t available until 8am. We had to wait a while for someone to come and take our payment. How on earth can this happen in a 5* hotel?! I would never stay here again and would never recommend it to anyone. Very overpriced for a very very poor service and level of quality. The only bright spark is the excellent barman who took care and attention to make non-alcoholic drinks for my wife. Unfortunately that alone does not make up for the rest of it. We need a holiday to get over this stay.