Gran Tacande Wellness & Relax Costa Adeje

Great location if you wish to have a more quiet getaway on an otherwise busy Tenerife. Pool is excellent and a 2 min walk from 2 beaches.

My wife, two kids, both 15, and I are currently staying at the hotel. Would rate this as no better than decent 4*. Biggest complaint is how cold the pools are……literally unbearable and never experienced anything like it. No one uses the pool as it’s far too cold despite the fact it’s advertised as ‘heated’. Really disappointed for the kids and being unable to use the main facilities for an entire holiday is unacceptable!

We arrived and tried to access the internet. We had six devices (phones, tablets, notebook). Each would join a few seconds and then drop off. I called GEX (guest experience) and they promised to investigate. We never heard back. I discovered two antennas sticking up above the TV. They were connected to the WiFi router. I pulled the electrical cord out and stuck it back in. All six devices connected and stayed connected. GEX never replied. We had to do this almost daily. Our devices worked flawlessly in all other areas outside our room such as the pools. During our stay, the hotel converted from a common WiFi key to a portal that uses your room number. Things were stable following that. Then we noticed it was getting very warm in the room. We played with the thermostat. Setting the temperature down and then up. Turning off and then on. We couldn’t get the air conditioning to react to anything. I tried calling both GEX and the front desk. Neither answered. We had had a long day and flight. We couldn’t unpack our stuff as we didn’t know if we could live in this room. Finally , I walked to the front desk and they reset the air conditioning remotely . The room immediately started cooling down. We had to call the front desk almost daily for a reset. The a/c would then activate immediately during the call. Why the front desk should control the a/c is a riddle to me. There is a motion sensor in the room that doesn’t turn anything on. I suspect, it turns stuff off when no motion is detected. Possibly a malfunctioning sensor? There was a bathtub in the bedroom. Not a whirlpool or tub with jets. Just a single occupant Holiday Inn style standard bathtub.. If you used it, you would drip water in your bedroom getting out of it. It is longer than the bed and a potential death trap going to the toilet in the dark. Don’t do that though. There are no nightlights and the tub protects the route. Assuming you make it to the bathroom alive, you are guaranteed to wake up all other occupants of the room. The baths have loud glass sliding doors. If the door doesn’t wake everyone up, then turning the light on will. The light shines through the glass doors directly at the headboards of the bed. The toilet whistled like a banshee when flushing. Then you had to slide the loud door again to escape. Poor room design. Enough of the complaints. We didn’t go to Tenerife to stay in the room. Everyone at the hotel was friendly to a fault. Breakfast had a wide variety of quality food. Pool bar prices were quite reasonable. Parking was free. The pool area was nice with sufficient lounge chairs and convenient to the beach. The fitness room was well equipped with good and varied equipment. We did not book half board, I can’t say how dinners were. There are many restaurants within walking distance. Options were available for all budget ranges. We booked through Tui.