H10 Tindaya

We had a lovely welcome to the hotel by reception, we were given lots of paperwork to read about the hotel, and had some water and chocolates on the table when we arrived in to our rooms. We found our room, and they were spacious and up to date. Although there was no kettle in the standard double rooms, and even after requesting one, it didn’t arrive. Air con worked well. Room cleaned regularly. The safe is €20 to use, which is ridiculous that you have to pay to protect your stuff from their staff. The food was poor, often stone cold, limited choices, very repetitive, and no children’s options. Lots of long ques to get to the food stations such as the pancakes, or omelets or pasta or fish/meat stations. Often you were waiting on food to be refilled, or for plates or glasses so you can get a drink or some food because they have ran out of clean ones, there is a lack of staff and nothing is topped up very quickly at all. You even had to que to get into the restaurant, often there was plenty of tables available but they were full of dirty plates, as there just was not enough staff to cope. I would often walk past the que and go and move the dirty plates on to another table, then go behind the waiters station, get clean cutlery so we could sit down and eat, rather than wait 40+ minutes with a 5 year old getting bored and miserable in the queue. There were two front of house staff at the entrance of the dinning room, who just stood and watched the waiters clearing tables, no one seems to help others, to get the jobs done, it’s not their job, and they certainly do not help. They just stand and watch! The snack bar was vile, and the chef even worse, cold hard pizza was served every day, amongst other things and nothing replaced until it was gone regardless of the condition of the food. They would run out of clean plates, or cutlery, and no one was in a rush to top them up. I plated some food up at the snack bar one day, by the time someone had brought more cutlery out, my food was absolutely stone cold and inedible, so I threw the whole lot away and started again. Bins were often over flowing, dirty plates piled up. It seemed there just was not enough staff, and it wasn’t the problem of other staff to help. There was a lovely little coffee shop, that’s only open during the day, it doesn’t hold any pool safe cups, so you have to go down to the pool, to get some plastic cups to be able to get the drinks to take them around the pool. The coffee shop isn’t near the pool. The pool area was also dirty, we didn’t want to put our bare feet on the floor next to our sun lounger so often remained in our flip flops. The bins over flowed. It was the life guards that collected cups from around the pool. Doing multiple jobs. The pools are salt water. The pool bar pool is the warmest, but the kids were not allowed any toys or inflatables in there, and the life guard was so strict and rude. The inflatables were only allowed in the pool where the slid

Hotel Just got home. We were a party of 2 adults and stayed for 10 nights all inclusive in June 2024. Room 226 Location - Quiet but suited us. Overlooks a beautiful beach with access to other lovely beaches. Room - Booked a ‘superior’, sea view room. The room was spotlessly clean but it was very basic. No coffee making facilities - you could hire them at a cost. Also you had to pay for a safe. View from the room was amazing. Recommend you book a sea view room. Bars - During the day only the pool bar is open if you want an alcoholic drink. There were constant queues at all bars of between 5-10 minutes. At night people were ordering double the amount of drinks needed so they didn’t have to keep going to the bar. This meant each order took twice as long. At night 3 hard working staff to manage two bars isn’t enough. Entertainment - Typical hotel entertainment. Professional acts most nights. No piano bar type area to sit and have a drink at night. Restaurant - Simply not enough staff and the staff that were working weren’t the quickest.Tables not cleared quickly enough, with a constant wait for people for tables. No one seemed in charge. The whole system needs a major overhaul and some management presence would definitely help. Food Quality - Plenty of choice and good quality. There were snacks at the pool bar. Service - There’s not enough staff in every area of the hotel. If you’re Spanish you seemed to get more attention. English guests represented about 10% of the total guests with the majority made up of Spanish, German and Dutch Pool area - Two excellent pools and one for the Privilege guests. The two we used - one heated - were very good. Always clean, safe and one pool had plenty of slides for the kids Tui Rep - there wasn’t one. If you wanted to speak to your rep it was at 5.15pm on a Wednesday in a hotel half a mile away! Extra charge - We booked in on Wednesday 5th June at 10pm. Our leave date was Saturday 15th June. We had to vacate our room at noon and our transfer was 4.35pm. We had to pay an extra 10 euros each to keep our all inclusive status from 12 noon to 4.35pm! So our holiday in our opinion was short by 10 hours. The 10pm check to the 12 noon check out. We paid the extra. Overall - This hotel was excellent in some areas but they need more staff in the bar areas and restaurant. The good points make it a 4 star…but only just. But it could easily be so much better with a few more staff and better organisation

Had a fantastic holiday with our children aged 4 and 7 - highly recommend this hotel, the staff and beautiful beach location. Hotel is exactly as pictures advertise, room cleaning was brilliant and very kind cleaning staff. Best things are the easy access and closeness of the beach, self service drinks and hardly any queues for drinks. There was entertainment at night and mini disco for the kids and a kids club which was all ok and some very good acrobatics in one show. Our 4 year old liked the kids club, a member of staff - Fernando - was one name that stood out. But kids club felt too close to a low wall where non hotel guests walk by so maybe keep a close eye on them when they’re there. On a side note with regards to entertainment, in my opinion Halloween only needs to be one evening. Also Veraclub entertainment staff seem more attentive. Didn’t know much before we went or it wasn’t explained about the Veraclub and still don’t really get it so that felt a bit awkward to be outside of. We enjoyed the food - kitchen staff work very hard and we had no issues 👍🏻 (don’t leave it too late for breakfast as it gets busy) Weather was lovely in October and room and hotel was also 👌🏻 perfect. I used the gym a few times and it was good too. Pool bar drinks and food was nice especially the bbq. Guests should really not leave their cups about there are places to put them or just return them to the bar! Enjoyed helping myself to cava 🥂 at the pool bar, really enjoyed the coffee shop and the Marrakech drink. The cakes and ice cream weren’t part of all inclusive in the coffee shop 🤔 could the little ride on cars by the coffee shop be made free too? Could someone show us to our room and help with bags on arrival? Pool was a bit cold at the start of our stay but seemed to warm up during the week? We had a meal in Route 66 which was nice too. The things I mention really are just tiny suggestions because we really had a brilliant time thank you 🤩