SBH Crystal Beach Hotel & Suites - Adults Only

Recently spent a week at this lovely hotel, on holiday with a couple of friends. A lot of good things to say, plus a couple of negatives. The hotel leads down to a great beach, and is near to a few shops; there's also several bus routes nearby so you can explore some of the island - Morro Jable down the coast is worth a visit. The hotel staff - particularly reception staff - are very friendly and professional; the hotel is very clean throughout; the rooms are spacious, well furnished and comfortable (although I thought the shower heads could do with an upgrade). The restaurant is well organised and the quality and quantity of food is very good. The hotel allocates all guests a specific table for dinner (there are two sittings for dinner) - I booked my trip separately to my friends, so we were allocated different tables as the hotel didn't know we were together - when we asked for a table for the three of us, it was changed immediately. On some holiday websites you may read that there is a charge for WiFi - ignore this, it's now free. WiFi didn't seem to work in the restaurant but throughout the rest of the hotel was fine, including on the beach-level terrace. The negatives: we're used to staying in 4* hotels where they have free soft drinks at dinner, with a serve-yourself dispenser for water / coke etc (pay for beer and wine). However, there are no free drinks at dinner, and no tap water available when we asked. In the UK, tap water in restaurants is becoming the norm, if requested. Here water is over 3 Euro for a small bottle (33cl) which we thought was expensive. The other negative which I've never come across in 50+ years of staying in good hotels, is that if you use a sachet of tea or coffee in your room, you're charged for it. So overall, I'd recommend the hotel and the location, but take some of your own teabags / coffee (the teabags make very weak tea!). I'm interested to know what other guests think about what I've put for my "negatives" - whether you agree or not. I would visit the hotel again in spite of my negative points.

Overall this hotel was reasonable. The room was large and plenty of storage space. The beds weren't the most comfortable and the pillows were so thin I needed to fold 2 in half. The balcony, which was not pool view, was massive and got the sun in the afternoon, also has artificial grass so you can just lay on the ground and soak up the sun. The pool area is really nice and has stunning views over the beach. It's easy enough to get onto the beach and stroll along. The food wasn't great and the first night I found a long hair completely mixed into some stew which was completely off putting. We also ate at the bar and the burger was good but the chips were very undercooked. The location in general is good if you're looking to just relax and soak up the sun. There isn't much in the way of shops close by and you'd need to get the bus into a larger town. I'd say it was reasonable value for money.

If you want peace and quiet, this is a great place to stay. The hotel is very clean and tidy and staff are friendly. There are areas of the hotel which do appear dated but it is not a brand new hotel therefore this could be expected. Food in restaurant was good. Shops just a 2 minute walk away. Overall we had a lovely week visit and would return again without doubt.

The room was very clean and tidy if a bit dated,two large beds with a sea view (room 720).The food was good,we were above the bar but was very quiet,lovely beach,very relaxing holiday.The staff were good,it does tend to cater for the germans more than other nationalities.The wifi is not fantastic however if you sit in the lounge area it is better.The day activities were held by a german girl who spoke english,however she only asked the german speaking people if they wanted to take part. I would go back there as it was very relaxing.

Check in was fast and efficient. The receptionist was friendly and helpful and explained everything I needed for my stay. I had booked half board for 5 nights as a solo traveler. Room. My room was a large twin room for sole occupancy. I had the choice of two small queen size beds. The bed was comfortable but the pillows could've been better to suit my preference. A seating area, large bathroom with bath shower bidet toilet and plenty of towels. Shower gel and soap provided and a hairdryer was available. The balcony was huge and had astro turf flooring plus a table and chairs and the most amazing view over the sea. Facing east I was able to watch the sunrise in the mornings. Stunning. The balcony was also very private. No one overlooking me as I was on the side on the top floor. I was unable to hear any noise from the bar area here too. There is a kettle for use. And a fridge. Tea coffee water are provided but these are not complimentary, so I bought a small jar of coffee in the shop across the street. There is also a safe in the room which you pay €4.5 per day. Pooloutside Very quiet and clean. Plenty of loungers and close to the bar. It's on the 6th floor with great views over the bay. You can walk down to the beach it overlooks. Down the steps lift to the ground floor you will find more loungers on a sandy terrace which leads you directly to the beach. There are pool side activities such as aqua exercise and yoga etc should you choose to join in. Bar. Friendly staff. Everything was signed for using my room number and I paid the bill at the end of my stay. This was hotel policy. There is an entertainment program with different actsevents each night. Restaurant. On my first night when I arrived for dinner I was told I would be seated with other solo travelers. This might suit some but not me so I politely declined and requested a table for one which they granted without any questions. The staff where friendly and helpful. The buffet had plenty of choice to suit all tastes. I ordered a bottle of red wine with my meal and as I didn't drink it all, was able to have it put aside for the next night. Drinks are payable extra at meal times on half board booking. You are allocated a table for your stay and a meal time from a choice of two seatings. I was given the early time 1730_1900. The second seating is 1930_2100. You can change if you don't like the allocation, the staff are very accommodating. Summer dining times are a little later. Breakfast seating is unallocated and again plenty of choice. This includes soy on dairy milks and yogurts and a vast array of breads and fruit in addition to the usual omelet bar, hot food selection and continental options. I don't eat meat or eggs so I can't attest to the quality of these options but the choices I had were good at breakfast. I will be honest and say the dinner choices although various were hit and miss, but I think that's standard for buffet style dining. I have no compl

Excellent hotel, adults only, room clean, spacious and staff very friendly.Restaurant have allocated time and table for dinner but if the time doesn’t work for you they are more happy to accommodate you. Food is excellent and the waitress they always smile and say hello. Special mention to the Lady chef, always attentive to all details.At the entrance of the restaurant you will find a Lady who I believe is the Manager of the Hotel and Diego ( hope the name is right) he is in charge of service. Both of them are amazing, they will do everything to make you feel welcome. The staff at the bar are great as well, the lady who looks for you safety at the swimming pool really friendly and she always make sure the pool area is clean at all times. Definitely we are coming back at the end of December and I have to try to get the same room (731) very convenient for everything.