BlueBay Lanzarote

Hotel does not get cleaned properly and bugs everywhere. Beds were covered in ants, possibly bed bugs tho they were tiny. Food was basic and dishes not cleaned properly either. Pool area was ok but cockroaches everywhere. Towels changed every 3 days 😩 1 star.

Bluebay Lanzarote does what it says on the tin 3* Spanish all inclusive hotel.Hotel is a bit tired around the edges but overall good.Staf are friendly and hard working the food in restaurant is good the odd dish a bit cold but overall good , people who complain must have a chef cooking for them at home.Outside area again a bit tired but always sunbeds free.Snack bar is good all the usual chips, burgers,hot dogs etc.The price we paid for 6 nights is exactly what I would expect if you want four star pay for 4 star don't pay for ,a 3 * hotel then expect silver service.Jet2 are good here there is the option on last day to check in your bags with them at hotel great bonus . Again nice wee 3 * Spanish hotel

We stayed here for 9 days. It was a lovely setting with beautiful gardens really the gardens were the best. When we arrived the blond woman on reception was very hostile I don’t know her name but I thought she was very rude. She said about the towels were only changed every three days I was shocked and said but what if they are wet and mucky. She abruptly replied no you have to make them last and if you leave them on the floor they will just be hanged up again. Very rude woman. Our room was ok but a bit tired needed a paint job and the sofa bed well I would not liked to have slept on it. Our bed in bedroom were very hard i ached all week we had to change rooms halfway as cockroaches drove us mad despite spraying the room daily. The second room we had also had a couple but that was all. Food was good for a three star. But unfortunately always cold. We mostly ate salads and bread and deserts due to me being very fussy. Drinks were very good but not the reusable glasses as they were just rinsed in water not cleaned properly. All in all a very nice holiday hired a car and saw some nice places. Been to lanzarote many times but I probers wouldn’t choose this hotel again mainly due to cockroaches and the hostile receptionist.

We have just came back from bluebay hotel lanzarote with a family of 10 of us with adults and children. After reading the reviews people left on TripAdvisor we were apprehensive as to what we had booked. But first impressions were great and the staff were all friendly and welcoming Yes the pool was freezing and could possibly have needed a water heater to make it a bit warmer for people but this did not put our group off going in. Once you were in it was fine. The animation team were great with the kids and played adults and kids games throughout the day with mini disco at 8:30pm and entertainment at 9.30. The food was ok, there is always something you can find to eat, even for picky eaters. The rooms are a bit outdated but are comfortable enough. We did have a few ants in the main room but there was a spray underneath the sink to use. It was just a short walk to the beach and shops Overall we thought it was good value for money and would definitely return.

I’m currently staying at BlueBay Lanzarote and it’s the worst hotel I’ve ever had the displeasure of holidaying at. Day 3 of a weeks stay here and if you like being bitten to shreds as you sleep by ants infesting not only your bed but your bedside furniture, countertops, luggage and any other crevice of the hotel then by all means book a stay here. Iratxe Who works reception has the hospitality of dying fish and couldn’t have done less to accommodate us when not only is our room crawling with what they say is ants - but cockroaches roam the entire hotel at their free will which she claimed herself she doesn’t have and has never seen. she eventually offered us another room which she said would have no bugs, upon viewing said room not only did it have the same issue, it was worst. - she put her hands on one of the party which to be quite frank in any which way is inappropriate in the capacity she works in and if this is the hospitality they pride themselves in I would suggest booking elsewhere. We have had our room in there words ‘fumigated’ (which is just a couple sprays of ant spray) multiple times through today and only because we called jet2 multiple times to try and resolve said issues. No positive note to add considering this has bought down the ENTIRE morale of our holiday which was supposed to be a week of relaxing. but basically being told to ‘put up and shut up’ being laughed at by staff and having our concerns ignored will never bring back the customers you have, regardless of how nice it looks when you book it. (Trip advisor currently won’t allow me to attach photos or videos however the hotel wasn’t interested in seeing these as said lady said she didn’t disbelieve me - implying this is a regular occurrence. I however will be editing my review at the earliest convenience to include these.)

I’m going to be completely honest about my time and overall stay in this hotel, I was here for a week Tuesday - Tuesday and first and foremost I will start off on a positive note, The beach closest to the hotel is great playa bastian I went here most days and was really good, The staff in hotel such as waiters in the restaurant are extremely rude i had overheard several complaints from guests and basically were told if you don’t like it then they can go elsewhere, Cleaners are absolutely brutal and that is my only word for them, they leave you no towels the room doesn’t get cleaned to a standard what so ever i could do a better job myself, To be fair reception staff were quite nice but it was depending on who was working however I would say there is one lovely guy who works at reception an older gentleman so if you see this I want to say thank you there was several times I came back to the hotel late at night shall I say a little too drink and and he was very pleasant and asked me if I was okay and knew were I was going, Most important thing to everyone reading this GET A ROOM ON UPSTAIRS LEVELS AS DOWNSTAIRS IS COVERED IN CATS I’m not a cat fan at all so it would have been my worst nigh**are if I was on the bottom floor, Food is same each night it doesn’t change at all so please bear in mind it is okay for a few days but if you like to eat different dishes then eating in the hotel each night won’t be great for you as the food is the same chicken nuggets, pizza, hamburgers,

I have been at this hotel for 3 years running. I must admit the rooms need a revamp, but my family and I only sleep dress and shower in the room. The breakfast, lunch, and dinner were great 👍 my partner is a fussy eater , and my daughter, but they were still satisfied. Especially the snack bar. The selection of alcohol and soft drinks was great, too. Now the staff!! They are the most fantastic lovely staff. I will try to praise as many as I can by name LOLA , ANA, older ALBERTO, and younger ALBERTO 😂 , CARLOS, and all the other bar and restaurant staff. Sorry I missed the other staff as they were all very hard working. Animation team should out to CAROLINE and the rest of the Animation team they were fantastic 👏 👏👏👏 I have always had a room in block C . My advice is don't take food and sweet drinks into your room as it will attract ants. This year, we had no beastie 👍

Dirty sofabed in the bedroom and dirty chairs in the dining area. Need washing. Food average but good choice. Great pizza and great section of desserts. That's all. TripAdvisor would like min of 200 characters but that is all I can write about blue bay. I dont recommend it

After 6 years away, we returned to the place that holds many happy and bittersweet memories for us. It was the last place we went on holiday before my dad passed away a month after we returned back in 2018. It was lovely to see so many of the friendly faces we were used to and amazed they remembered us after so long and made us feel so welcome. It was a little 4 day break and we chose here as we knew where everything was so we could just settled in to the holiday and relax. Lovely room and view, but then we’ve never had cause to complain about the rooms during any of our stays as they were always super comfortable. On our previous stays we’ve asked to be moved due to my dad being unable to manage all the stairs and it was never an issue. Air con wasn’t amazing though considering how warm it was. We had to have the doors open most of the time to get the breeze through. When I mentioned it to reception they offered to hire a fan if we needed it. However, the only reason we haven’t given a 5 star review is that the food has gone massively downhill, which is such a shame. We aren’t picky eaters but we struggled to have an actual ‘meal’ - it was lots of random items put together to create a ‘meal’. We were always spoilt for choice before - theme nights such as Chinese and Indian with the room decorated to match, show cooking, large salad choice, desserts to die for….. breakfast is just as good as it always was, however please bring back brown sauce, my breakfasts weren’t the same without it! Now, if you want to eat pizza, burgers, chips and pasta every meal, then perfect. If you don’t, then bring extra money to eat out, which then defeats the object of going all inclusive. We loved having a mini break back here, but even with the friendly staff (which ultimately make or break a hotel - your amazing team absolutely make it) and the comfortable rooms, plenty of sun beds and good entertainment (entertainment better than our hotel last September which was a 4*), without a good food selection, I doubt we’d return unless it was drastically improved. Bring back the theme nights, you huge selection of different mini cakes (so good your staff actually made me a birthday ‘cake’ complete with candles during one stay), and a bigger salad selection would absolutely bring my review back to a 5 star if we stayed again.