Hotel le K2 Altitude

I spent one week in this hotel with my partner. We have been in several 5 star hotels in Courchevel,this one is the worst. The service is unacceptable. Every day I had to complain about something. they are not responsive, not used to 5 star service, the staff does not talk to each other and there is no integrated team to serve the client. for exemple they forget to clean my room, you have to ask 3 times to get something done, they cannot bring a hot drink or food, everything is slow and they are very short staffed. clear case of lack of management and integrated team. Good real estate but would not return . Service is unacceptable . Covid protocols are not respected as well as in other local hotels. Concierge not wearing the mask most of the time. No soap in public toilets.i asked many times to put soap in the toilets they never listen . Nobody care . They don’t care about the clients . That’s how you loose clients . We go to Courchevel every year and it’s the first time we experience something like this. We complain so many time during our stay but nobody did nothing. Not even the manager . He didn’t care. Will never come back

Le K2 Altitude est un hôtel incroyable aux pieds des pistes, tout est réuni pour passer un séjour extraordinaire: le confort des suites, la décoration élégante, chic et chaleureuse aux couleurs du Tibet, la cuisine du restaurant Libanais Aïnata qui nous a fait voyager, mais aussi le restaurant gastronomique 2 étoiles Michelin, Le Montgomerie, les soins du Spa Goji et la gentillesse et le professionnalisme des équipes. Un très bel Hôtel que nous recommandons vivement !