Travelodge by Wyndham Courtenay

This place is disgusting and there is garbage everywhere. They are doing renovations of a few rooms and the parking lot has mattresses and furniture in it. The smoke alarm woke me up in the night. I had asked staff to change it when I arrived and it was beeping, which they disagreed with but I guess the batteries they replaced were dead as well or the alarm is faulty. This is the kind of place you sleep with a chair under the door knob. There are also huge gaps around the door. The mattress has a big sinking area in the middle. It is just disgusting. They should not be operating. There is nothing good to say about this hell hole.

We were treated very well at check in & shown to our newly renovated room. The new bathroom & shower was a major plus! We will be back for future stays!

Love staying at the Cliffe. Staff is always super friendly, eager to help and always extremely professional. Ash continued this excellent service right from the time of check in to showing us our room making sure everything was good. Then Mani making a special trip to the room just to confirm everything was adequate and to make sure we knew if we needed anything he was always available. Mani even remembering me from my last visit just made it more personable. Just don’t get service at this level nowadays. Awesome job Ash and Mani see you soon! Management you got two priceless employees who know what customer service is they deserve so much recognition!

Overall rating is good. Excellent customer service. My only recommendation is the area under the door is quite large and let’s in a lot of cold air at night. Blocking it will help cut your heating bills and make it more comfortable for your guests. All in all I would stay again. thanks :)

I’m hesitant on writing a 5 star review…only because I want this place to stay a hidden gem. They have totally redone everything with brand new top of the line fixtures and amenities. The shower is beautiful, and honestly one of the best showers I’ve ever used. The sink is gorgeous along with the light up mirror (also heats up for use after a shower). We didn’t get a chance to use the Induction cooktop, but it’s an awesome addition nonetheless. Microwave…mini fridge that can freeze things…keurig…what more could you ask for? The cable was a little bit strange and the remote was odd haha but that’s about it! The rest was A . We can’t wait to come back in the summer to use the pool. Definitely will be staying here anytime we come into town. :)

The guy at the front counter Mani, was awesome, he walked us to the room and made sure the light were on, he left and returned about 20 minutes later to make sure everything was fine with the room... his service was over the top good !!! The room was totaly renovated, it has the best rain shower... i would stay there again.

The Hilton I thought I was at the Hilton!! Mani, The front desk agent was amazing very attentive made sure I had exatly what I needed. Mani, went over and above in every respect it made my stay much more than I expected, that was a nice surprise. Great room, comfortable bed, clean and spacious. Thank you The Cliffe for a restful nights stay!

We canceled our reservation once we saw the condition of the room (furniture mostly). This place is a work in progress so the rooms have been updated, and painted, and new bathrooms and flooring but the beds and furniture need to be replaced. I had an allergic reaction to the cleaning products that they use so I had to change locations for my stay in Courtney. The staff was very accommodating and I appreciated that they understood.

Remodelled rooms are not bad, need to improve on some things. More towels, recycle bin, and restocking of coffee maker supplies. TV remote was also spotty worked on and off.