La Joyita Cuernavaca

The hotel is outdated and has absolutely no privacy in the rooms. As other reviewers mention, there are dining tables right outside each room and there's no privacy curtains, my guess is their employees like to watch their guests while they sleep...creeps. We left almost immediately after arriving and came to an agreement that they'd refund the remaining nights (first night would be fully paid for, even though we were there 20 minutes, totally valid and understandable agreement). They said they'd refund via ACH and after a couple of days we reached out and they backed out of the agreement. Complete FRAUDS... Honestly, the place needs the $200 to buy privacy curtains, or a lock from this century for any of their rooms. Absolutely disgusting place, you are better off staying away from it.

Great stay at this beautiful 300 year old mansion! Service was great - food was good but quite spendy. Very clean - pool was great and very secure property.

It’s a beautiful property. You truly feel VIP the staff is so attentive y courteous, since the moment you walk in. I needed more days, I only booked one day just to check out the place. Next time I will stay a little bit longer.

My family and I stayed at the Bugambilia room (garden view, first floor with a king size and a small patio) and Tabachin (garden view, second floor with 2 queens and a balcony) and had an awesome and relaxing time. We even said that we should have stayed here our whole visit in Cuernavaca for a wedding, instead of the hotel where the wedding was celebrated. As people have mentioned, the hotel is hacienda style and some of the rooms close to the lobby have tables for people eating in the restaurant to sit there. So you can ask for a further room, if you want more privacy. Both rooms were very clean, spacious including the bathroom and shower (no tubs). Tabanchin had an extra sofa. We noticed that there were no TV's, but it didn't bother us. I think this is mostly to rest. My sister and I enjoyed lounging in our robes and sitting on the balcony after swimming. The hotel staff was so gracious, on Sunday when we were leaving, there is only buffet. However, they allowed us to order from a smaller menu and it was excellent. They even show me the Nespresso machine they use for their cappuccinos that were delicious. During our visit, the hotel was not crowded and quiet. We were able to use the pool and the hot tub. However, on a weekend or closer to holidays might be busier. The pool was also heated but since Cuernavaca was hot, it was not needed, maybe on a colder month. We also saw a wedding photoshoot at the hotel. The hotel has a great location too, is about 8 -10 min from downtown in car.

The staff was excellent. Very helpful and kind. The breakfast at the restaurant was very good and we ate there each morning. The room was very comfortable and we enjoyed how it was decorated. Short drive from the center of town, so lots of dining options when you get to that area.

I did not like nothing