Misafir Kullanıcı
24 Nisan 2024
The staff were great, friendly, helpful and knowledgeable. The fact that the staff were so good is what made me go for 2 stars and not 1. The food was mostly fine, not great but ok. It was seemingly not possible to get a coffee served in the residents lounges during the day. You had to go to the cafe. I had a full body massage with Clare and that was very good. For the rest it was awful. The buildings both inside and out need an upgrade. The place has an uncared for air at best and at worst it needs a total renovation. Chipped, scuffed and peeling paintwork, everywhere. In the area with 2 jacuzzis the metal barrier is badly rusted, the wall tiles badly marked and this type of thing is repeated throughout. But what is worst of all is that the place is just dirty. When we arrived there were dead leaves in the corridor outside our room (they must have blown in when a nearby emergency door was opened) and they were still there when we left. On the afternoon we arrived we went in to one of the lounges, the first area we approached had a dirty table so we moved to another area, but it was the same with all of the tables. When we went to sit in the same area the next afternoon we realised the tables had not been wiped since the previous day, they were still dirty. My wet swimsuit fell off the heated towel rail in our room on to the floor and I had to rewash it as it got covered in dirt and dust from the floor. Black mould in the shower area was really unacceptable. Every loo I went into had an overflowing paper towel bin, no matter the time of day. Carpets were covered in bits, dust and in the time we were there it did not seem that anywhere was hoovered. There were lots of large indoor plants covered in thick dust. Luckily as we are both Vitality Health members we got a big discount on our stay. Had we paid full price we would definitely have been requesting some money back. From experience I can say there are definitely much better spa hotels in the UK than this one.
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