Ttr Moonstone Apart Hotel

The hotel was beautiful, the room was clean, staff were nice, but the problem came with the service and hotel management: 1 my reservation was breakfast included. The hotel didn't provide breakfast. No solution or compensation was offered. 2 the check in took about 40 min due to a last minute booking. Better to book 1 day in advance because staff don't know how to handle online reservations and the manager is not at the hotel. 3 when the room was cleaned, the maid did not put new bottles of gel and shampoo. 4. No bin trash in the room or in the toilet 5. No instant coffee, tea as advertised online 6. No bottle of water in the room upon check in. 7. Asking room rates at the lobby way more expensive than online. Overall it is a good hotel but not well managed.

Booked 2 rooms . Was given an “upgrade” to rooms in basement 2 (B2) next to where the washing of all linen was done. Both rooms were filled with a mix of musky smell and strong laundry powder which affected one of our members who was asthmatic . In one room, there was l no window. The ventilation was very poor. In addition, a spoon was found with mould in one of the rooms and the side table next to the bed which housed the hotel’s slippers reeked of feet odour. After requesting change of rooms to the hotel , the management declined to move us to other rooms saying the hotel was fully booked despite the sign on the main entrance which states that rooms were available. Hotel’s management insisted that both rooms were also non refundable. Staff at the counter tried his best to help- provided a fan in each room for better ventilation but this did not help much. Breakfast included a can sardines, a slice of cold bread , butter and eggs. Due to the poor condition of the rooms affecting our stay, we had no choice but to forfeit our pre- paid bills for the rooms on the second and third night to move to another accommodation.

위치는 콜린 뒤쪽이라 마트나 환전 은근 편하고 좋아요 왠만한 명소는 다 십분 안에 갑니다 룸컨디션은… 그냥그래요 가성비로 갈만한 정도…? 리셉션에 계신 청년분 친절하시고 좋으세요 항상 밝게 인사해주십니다~ 감사했어요

代理給錯了房型，攜程協助解決了，房間一般，位置還行，早餐一般，唯一的優點是前台小哥很好，能提供幫助，所謂的法式陽台也就這麼回事

화장실 2개 침실2개 넓어서 좋은것 같아요

Отличное месторасположения - центр города, но в отеле тихо, в пешей доступности озеро, рынок. Дружелюбный персонал, хорошо разговаривают на английском. Номер просторный. Чисто, есть всё необходимое для комфортного проживания. Большая терасса, на которой приятно отдыхать. Из минусов- я чувствовала запах сырости в номере и на этаже.