The Whitehall Hotel & Distillery

We were there for afternoon tea for a family celebration. We had a lovely time with everyone and the waitresses were lovely but unfortunately the afternoon tea experience was a let down. The room was too narrow, as were the tables which had a lot of glasses, crockery and cutlery on. There was also some kind of table attached to the wall which wasn't necessary and which again it was difficult for the waitresses to manoeuvre round. When the waitresses brought the food they were struggling to find room to put the platters down and we all had to quickly move things around. There was one pescatarian and one child in the group and when the soup and sausage roll was served there was no substitute for the pescatarian, not even a bread roll. Not good. I had also paid for a Prosecco afternoon tea and again there was no substitute drink for the child. Again not good because the price was still the same and I think substitutes should have been made. I was lead to believe that tea and coffee would also be included but again this didn't happen. The waitresses brought the sandwiches but the three platters all contained the same fillings , not assorted fillings, so we all had to walk up and down to choose different varieties When the sweet treats arrived, they looked and tasted lovely. However someone found a hair in the creamy dessert but didn't want to make a fuss so didn't say anything. Also there was a lovely personalised greeting included on the cake stand which I thought was a lovely touch. However it turned out that the greeting was from a friend who had asked them to place it there and the hotel did not mention this and took the credit. I didn't think that was very good. I think a lot of things need to be tweaked to make it a better enjoyable time. However, as I say the waitresses were excellent and the food was OK.

If you're looking for a wedding venue that combines elegance with a welcoming atmosphere, The Whitehall Hotel in Darwen is an excellent choice. From my experience delivering flower bouquets and accessories for weddings at this venue, I can vouch for the exceptional service and friendly professionalism of the staff. Colette- Bloomin Weddings Florist ( Copyright to photographer )

Lovely little hotel but a few minor things missing could have made the stay even better. The hotel itself is really lovely and in a nice setting, it’s an old building but the room could have definitely used a touch up, peeling wallpaper in places, chipped skirting boards and some stains on the ceiling weren’t very pretty and could have really made the room perfect. The bed itself was super comfy The bathroom was huge with a large bath which seemed to have the option of a jacuzzi inside however this doesn’t work - bit disappointed. Bathroom could benefit from a proper shower as we really struggled getting the temperature of the water right, takes a lifetime for the hot water to come through and when it did, it was way too hot and took ages to adjust to the right temperature, my other half did slightly burn his foot on the first morning! The lack of toiletries was surprising as there were none at all and I don’t believe this was advertised when booking the room which meant the first night we had no shower gel to shower with. Adding some basic complimentary toiletries like most hotels would have been a little bonus. Breakfast was lovely, was no buffet but fresh and made to order. The staff were very accommodating and let us order variations of what was on the menu. The food tasted and looked great. I have seen other reviews not happy with the lack of access after 11pm however we were advised that if we were going to return late that we could request a key to the front door so this definetly wasn’t an issue, the staff were great and very helpful and friendly