Leonardo Plaza Hotel Dead Sea

We visited this terrible hotel , they give us a room looks like a prison , not as it looks like in the picture , we told them that we requstes a room with balcony and we paid for that not a room in prison , they said give us 5 minutes we will try to give another room we wated two hours after that they told us we have another room without balcony, we agreed but requested the extra money that we paid for balcony back they said you won’t get your money back! Then after that we left the hotel we bouth a tent and stayed for 1 night and we left the next day! A terrible hotel, not recommended at all

Все ужасно. Из номера пропал мой зимний ботинок, попросил воды дать, чтобы таблетки запивать- пообещали и обманули. В номере ничего нет- даже тапки положить не захотели

The hotel is in dire need of a massive renovation. It is in a terrible state. I do not recommend staying there. The hotel staff were not particularly nice except in the dining room where the waiters were decent. The cleaning staff were also pleasant.

Not a five star hotel rather two star. Made a reservation for two nights over the phone to be sure we are getting full and correct information. We brought our 16 moth granddaughter. Asked if the indoor pool is suitable for toddlers and pregnant woman. Was assured it was . It wasn’t . We ordered a crib was not there when we arrived. Had two request three times and it only arrived after her bedtime. Onward the bathtubs had no stopper so couldn’t take a bath. Received only on the evening of the second day. The toilet is separate from the bathroom but with no sink. The mini refrigerator in the room with the bed is noisy. We had half pension breakfast good but only coffee from an automatic machine no Macchiato. The dinner all the food was very greasy and same spices . Only thing unspoiled was the Deas Sea.

The hotel was great for kids. Plenty of choice at dinner and breakfast and lots of activities for them to do. The room service cleaned the room very well and the staff were very friendly. They enjoyed the kids club with Betel, it kept them busy for hours! Would definitely recommend for families

It possible that most guests in this hotel dont notice or dont about the faults and therefore dont complain..so management doesn't realise how downtrodden this potentially once grand hotel is. This price is for what you get outrageous. But still its full!!! My pictures show the damage everywhere and the poor maintenance. It really felt like noone cared. Not the staff, not the management and certainly not the hundreds of guests. But for us this was not a positive hospitality experience. At the very least we'd expect a clean room - it honestly felt like the 5th floor suite we had, had not been used in years and had been opened for us due to this being peak season with full occupancy. As can be seen from my pictures, there's dirty walls, loose door handles, faulty plug sockets, dirty balcony furniture, filthy pool bar tables at 9am +++ Its really hard to find anything good to say about this hotel. Why don't management see fit to oversee room cleaning? Or just to walk the corridors to actually see the threadbare carpets with crumbs and shoes strewn around. Its really disappointing to write this but I think its important for future guests to know.