Inn on Destin Harbor, Ascend Hotel Collection

The shower didn’t work and the room was dirty. Called the front desk about a lack of hot water but nothing ever happened and nobody came up to fix the shower handle. It took an average of 25 mins before the shower would heat up enough to make it comfortable. Dirty sink, shower and toilet as well. Breakfast downstairs was awful as well.

Property was located in great location, didn’t realize it was off season & there would be renovations going on. Staff was very friendly!

This was honestly a very disappointing stay. My wife and I have stayed at this property many times and always enjoyed it. We’ve never had a problem. This stay was an absolute cocktail of problems, beginning the moment we checked in. The first room we were assigned was a mess. One bed was unmade, and pillows were piled on the floor. We were moved to another room on the fifth floor, where there were gaps in the flooring (see picture) and overall the room was grungy. Then, during our stay, the person next to us checked out of the hotel and the hotel staff mistakenly checked us out of our room instead of them, issuing a refund for half our charges. When we arrived back at the hotel from lunch and they realized their mistake, they attempted to recharge us for the upcoming night. This set off a domino chain of phone calls to our room, multiple charges to our credit card, reversals of said charges, and charges again. It was a disaster that took all afternoon to iron out and consumed a good portion of our vacation. The manager was very kind and proactive about ironing out the problem, but she also seemed to be lost as to how to fix it. She ended up giving us one night free, which was appreciated, but at that point most of the day had been consumed. Additionally, the hot water in our room was cold, and the housekeeping staff blared music from the hallway both mornings while they cleaned. Overall, just a very disappointing stay. We were kind of glad to head home.

It was chilly but the view over the Harbor was excellent. So much sea life and both sunrise and sunsets.

You have a building with a nice view and location, you are not a Hotel... Room never got cleaned in all our stay. You breakfast is not such... Your rooms are dirty and lack minor comforts such as a small chest of draws to keep clothes. On my floor where there is supposed to be an ice machine, there is none, even with its sign. Parking is iffy.

Room was full of roaches. As soon as I turned on the lights in the room they scattered everywhere. I took a video and walked right out.

I love the harbor view and this is my return visit to this hotel it i located right in the heart of all the fun and food

From Chanice at the front desk, The G.M., janice, so Sweet, and all the house keeping so accomadating.

Started off on 2nd floor but the heater in room wouldn’t work so they moved us to 1st floor and the smell when you waked in the hallway was awful. The smell of the room was not any better a very musty mildew odor. I kept a slight sinus headache from it all weekend long. Right on the harbor which is where I wanted to be for the boat parade.