Misafir Kullanıcı
21 Eylül 2024
I was excited to stay at The Sonder in Detroit, especially after hearing great things from a friend who had stayed at a Sonder property in Philadelphia. Unfortunately, my experience was quite disappointing. Upon arrival, the apartment looked like it had once been very nice, but it was clear that proper upkeep had not been a priority. For example, the bathroom was in desperate need of attention. The soap dish was worn out and should have been replaced long ago. The toilet paper situation was equally frustrating—struggling with 1-ply toilet paper that fell into the toilet as I was trying to unwrap it was bad enough, but discovering that the other roll stored under the sink had absorbed moisture from the dirty, damp shelf made it unusable. I called customer service and was informed that there was an essentials closet with extra supplies, including toilet paper, but because it was late at night, the code to access the closet had been disabled. They promised to submit a request for a new roll the next morning, which was completely unacceptable. To make matters worse, when I reached out the following day to inquire about storing my luggage for a few hours after checkout, I was misled once again. The website indicated there were lockers for this purpose, and the customer service rep confirmed this and directed me to them. However, when I asked the front desk staff, they informed me that no lockers existed and suggested storing my luggage in the essentials closet, which all guests could access. That didn’t feel secure at all, and they admitted it wasn’t. Ultimately, I ended up storing my bags at a nearby hotel. While the location was fantastic, the lack of on-site staff and the poorly maintained property were deal breakers. There are far better options in the area with staff that can provide immediate assistance. Based on this experience, I will never stay at a Sonder property again - I would prefer a traditional hotel.
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