Nesuto Docklands

Great service and nice room! the room was spacious and clean. The staff were extremely friendly.

Reasonable rates and hotel, but a few areas need attention. Why is it that cleaners fail to wipe marks off walls, particularly around light switches etc? Our room had loads of hand and finger marks, as well as luggage scrapes etc. Not hard to fix but these had obviously built up over time and have been neglected, leaving a less than desirable impression of overall cleanliness. We were also woken at 2am with a noisy party next door to our room. Very inconsiderate! On calling reception we were told that it would be investigated. One hour later (3am) I had to call again to complain. The response from the night manager was basically one of annoyance, that they would have to visit the party room again! On check out later that morning there was no mention of the disturbance. You would think the night manager would have put a note on our booking to follow up with an apology, or an offer of compensation, but nothing. Very poor customer relations. They obviously were not concerned whether we might return to stay one day.

Fantastic room, well equipped and good location in the free tram zone with great city views (worth requesting a room with views if available.