Elen's Castle Hotel

Stayed 2 nights at Ellen’s castle. Rooms are dated but it was lovely and clean. We eat there both nights and the food was lovely. Would definitely recommend the garlic mushrooms as a starter absolutely delicious. Adam the owner was very friendly and very accommodating, his wife Helen on the other hand very rude. When we paid she just told us how much it was and pointed the card machine at us , no did you have a nice time or thank you…. She was just as rude when serving the breakfast. It’s clear she has enough of been part of the business but it’s not the customers fault, by the way are paying customers. Such a shame because I would have gone back but not after the way Helen treated us.

Great Stay have stayed here a few times over the years, very friendly hosts, service and food is very nice and was very good & a good selection of drinks . Room was nice. Dogs really enjoyed their stay as well they enjoyed having their treats, will be back again.

On arrival the gentleman was nice and polite who checked us in. Room was fine for the price, I wouldn’t expect anything amazing as we only paid a very reasonable price for the night. Room was a little chilly at times but to be expected for such an old building. I’m not one to write reviews but due to the service we received the following day I felt it necessary. Following the stay I looked back on reviews and can see the attitude of the landlady is a problem for many, so this may not impact the service, as it seems these comments aren’t taken on board. We sat down for breakfast and it was empty, the landlady who was serving us made us feel unwelcome, not a single smile or polite greeting. Many people were coming in and sitting at the wrong tables who were getting told quite abruptly to sit where there was placemats. On checking my husband came down with the key, the land lady looked at him with not one comment and walked off upstairs. He was about to tell her my 5 year old son has broken a plate in the room but he didn’t get chance. I went back up to the room a couple of minutes later to explain to her my son had broken a small plate. As I came up I tried to explain this to her but she didn’t even stop and let me speak she just walked right past (as I was speaking). I couldn’t believe how rude this was as I was trying to apologise. I felt really uncomfortable and could not fathom how someone could just walk past a customer who trying to speak to them. It cost nothing to be polite.