Vienna House by Wyndham Martinspark Dornbirn

酒店地理位置很棒，周圍有很多不錯的餐廳。房間很大，雖然內部沒有空調，工作人員還是貼心的配了小電扇~

房間很不錯，還有個小陽台。 早餐豐富，關鍵位置好，離步行街幾百米。

The room itself is very nice, and the parking underneath the hotel is a big plus. It's also in the center, easily reachable. When I entered the room, I noticed a fan on the desk. Strange, because the room is supposed to be equipped with an air conditioner. A few moments later I understood the reason behind it: the airco doesn't work. When 30 degreed Celcius is expected, airco is more than just nice to have. So back to the reception for help. Alas, no room was available to switch to, at least not for tonight. But tomorrow it would be possible. I confirmed with the lady receptionist that I would come by after work and I could switch rooms. No problem. Next day, at around 5PM, I stop by the reception coming back from work. Explaining that I'm here to swap rooms, the receptionist (different one) tells me: "ah no, you were going to do that this morning and you didn't show.", accompagnied by a large grin on his face, seemingly happy (for whatever reason) to deny my request. Explaining again that I specifically agreed to come by *after* work, he then admits a communication error with his colleague, and proceeds to tell me that he held the room until 1PM and now they are fully booked again. But that didn't keep him from tapping away at his computer, searching for who knows what. All that while sporting a rather arrogant demeanor. The sarcastic sounding "I wish you good sleep" at the end was the cherry on the cake. If you know upfront that there is an issue with the airco (which they did, hence the fan), and it's part of the room's amenities (which it is), no stating the issue beforehand (or at the very latest when checking in, is something I consider very bad service and all but customer oriented. Yes they promised (I've yet to see the invoice) a discount, but as I'm here for business and thus not paying for the room (my employer is), that has zero impact for me. Other than that: a fridge in the room would've been nice, and a daily bottle of water instead of just one at the beginning of your stay. It would also be good if a receptionist stayed at their reception, instead of continuously standing outside chatting away, reluctantly dragging themselves inside whenever a guest appears at the reception.

We had a great experience at Vienna House in Dornbirn, especially because we were so well received by Oscar. Oscar is the most friendly and helpful reception manager we have ever experienced. He helped us with his local knowledge, travel advice and getting things organised. He did the extra mile and went out of his way to help us. Every hotel, lucky enough to have such a great person on duty should take good care of such talents.

We visited the Hotel Martinspark for one weekend. The staff was super nice and friendly. The rooms were comfortable and clean. They had a special: if you skip the room cleaning, you'll get a little surprise; which was really nice. Especially the breakfast was extraordinary good! The location in the middle of the center was super, therefore we were able to go shopping, have dinner and spend our evening in the local bars. Great visit!

The hotel is beautiful, The food is good in both variety and taste, beds mattresses are quite good (not great but well above average), the rooms have classic design and are very clean. The staff were helpful. The interior is stylish. I really liked the place.