Al Khoory Sky Garden Hotel

Disappointing Stay at Al Khoory Sky Garden I've stayed at numerous hotels, but my experience at Al Khoory Sky Garden was appalling. I'm writing this review to warn potential guests about the issues we encountered. We arrived at 8 PM and were looking forward to a relaxing stay. The check-in process was swift, but when I asked for a room with a nice view, I was told they were fully booked. Later, we discovered a disturbing issue: hair on the work desk, including strands from someone's private area. I was disgusted and called the reception to request housekeeping. Despite multiple calls, no one came to clean the room. After two follow up calls snd almost 20 minutes of waiting, I went down to the reception and expressed my frustration. The receptionist seemed unbothered, asking me why I needed a clean room so urgently, asked if I was going somewhere. I lost it and requested for a new clean room. I showed them photos of the hair, and they finally took my request seriously. They "upgraded" our room, but it felt like damage control. The rest of our stay was marred by issues: 10mb internet capacity –you have to pay if you want faster connection, delayed requests for water bottles, and malfunctioning air-conditioning. Even the complimentary fruit they sent felt like a belated attempt to make up for the poor service. One positive aspect was the pool staff, who were professional and welcoming. However, these redeeming qualities couldn't outweigh the numerous issues we faced. Lessons Learned: To avoid similar problems in the future, I suggest Al Khoory Sky Garden conduct staff training in all aspects of the hotel. Reception and housekeeping need to prioritize guest requests and communicate effectively. Recommendation: If you're looking for a good pool experience, Sky Garden might be worth visiting. However, be prepared for subpar service and potential issues with cleanliness. You can find better options with better service at a lower price point.

訂房价低过午夜才入住酒店，前台Robert说由于只住一天幫我升等小套房。酒店建築和房間很新，居住的机能好！

I booked normal room but they are given me as complimentary balcony room, good room and very clean comfortable swimming pool , delicious food , Starbucks also available .. very satisfied and price also reasonable ..

酒店離機場不選，雖然沒有機場穿梭巴士，打車也不遠。酒店有穿梭巴士去海灘，上午11點出發，下午三點接回。酒店因為距離機場比較近，外圍環境有一點點亂但可以接受，樓下有幾個餐廳，房客可以打折，對面有超市，很方便。阿聯酋整體比較安全，在哪裡住宿都是可以的。酒店有游泳池，可以曬太陽游泳。

很漂亮的酒店，服務人員都很熱情。為了趕早班飛機訂在這家酒店，沒來得及感受它的美好，下次要趕飛機還會住這裏。唯一缺點是housekeeping和前台都沒人接電話，想多要兩瓶水也沒要到。

停車場有點不方便，第一次入住需要等工作人員刷卡。部分機械停車位，幸好車位充足。距離機場非常近

10 minutes walking to city center mall, difficult to get taxi from hotel

酒店地點非常方便，安排車輛到機場，酒店職員亦非常專業，酒店設施充足，作為機場附近酒店，有兒童遊玩區，及餐廳！

near to airport and comfort for stay. Suitable for long transit time and have a good sleep here.