Song Hotel

1.按金非要等24h以後才能退，為啥別的酒店都可以當時就退？2.才12點多前台就來催退房，我套餐明明寫的是可以延遲到兩點退房，這一般不就是默認兩點前退房？看入住率低的嚇人，還催我，也是無語！3.其實環境也就那樣，泡湯也沒泡，蚊子多的要命，站了一分鐘咬了四個包，水也就是普通熱水，哪來的温泉，不推薦入住！

Our first booked room left much to be desired, dirty windows and unkept lawn with many insects in the courtyard. I asked for a room change and management swiftly not only changed but also upgraded us to a two bedroom villa and were very apologetic. I really did enjoy my stay and would recommend this place to all families and couples.

This Hotel is located on beautiful grounds, however it is a real shame that they are letting the weeds takeover everywhere. Still very pleasant to walk around the complex with all the trees, flowers, lake, swans & ducks, but it breaks your heart to see the weeds taking over everywhere and there is what once would have been a beautiful Rose Flower path and the roses are still flowering but no maintenance at all and weeks are taller than the rose bushes and all they seem to do is just the grass and forget the rest. Rooms and facilities were very clean, so I was impressed. Room layout is excellent and very, very big with a courtyard and external spa, you start to relax as soon as you walk in the door. The only thing that put me and my wife off is the mahjong table in the main room on the first floor. TV had no movies and no English Chanels at all. Food in the All Day Dining (Chinese Restaurant) was very nice but limited. Breakfast was not a very big selection and probably because it is not peak season, however it also was not very good and put us off even trying the Western Food for dinner and went across the road for fast food instead. Staff were very nice and polite. We want for my wife's birthday and apart from the impressive building structures, there was no WOW factor for the overall experience.

As a family of four with two kids we had a wonderful stay at Song Hotel in Dujiangyan. The location of the hotel is very convenient, right next to the ski hall and a mall. To Qingchengshan it is only a 15 minutes drive. The service was excellent and especially Dai Xiao made us feel home and helped us with everything we needed. The villa had a beautiful view on the mountains and the private hot tub in the backyard was very relaxing. The villa was equipped very well and we did not miss anything - also the two restaurants (Chinese & western food) were very delicious. We can definitely recommend it and we want to come back soon!

Good location to visit Dujiangyan and go to the water and snow park. Villa is very spacious and design. The environment is green and quiet. Staff is helpful. Food is good.

硬件還可以，但是説服務，一個超六星級酒店可以如此垃圾，史無前例，迷你吧飲料少的可憐，打電話叫送幾瓶礦泉水，足足等了半個小時。早餐品質和品種一般，跟幾百元的商務酒店差不多。退房，讓擺渡車來接去停車場，等了40分鐘沒人來接。最後還是自己走路去的。無敵了。

青城宋品酒店真是一家很不錯的酒店！位置優越，交通便利，環境優雅舒適。房間寬敞明亮，設施齊全，客關係經理Tibbers服務周到細緻。提前就聯繫我，安排好房間的所有事項，總之，這裡是一次非常愉快的住宿體驗，值得推薦給大家！

性價比很高的酒店，環境好服務好。感謝賓客關係經理Tibbers的全程服務，非常貼心和滿意。提前主動聯繫，並幫忙安排好別墅，還為我們安排了歡迎水果。如果小童遊玩設施和早餐能夠再豐富完善下就更好了。下次還會入住，住在這裏去哪玩都很方便。

酒店很大，周邊配套也足，去都江堰、熊貓谷等景區開車十餘分鐘，所以不想去成都熊貓基地擠人從眾的，來這就很合適，Tibbers提前一天就聯繫我，詢問預計到達時間及房間偏好與需求，提前為我們安排好房型，到了就快速辦理入住，細緻的服務讓人印象深刻。房間硬件保養得很好，還很新，工作人員都非常有主動服務意識，總體很滿意