Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle

Pretty fair management sucks. The rooms are nice the beds are really comfy. The breakfast is great and filling

The girl at the front desk was super friendly and welcoming which made a fantastic first impression. Room was spotless, great water pressure, perfect location if you’re here for business in the research triangle.

Willie, at the check-in desk, was very friendly and very helpful in pointing out places for dinner. He was very willing to help if any issues arose.

I stayed at this property with my daughter while visiting Duke University. The hotel itself was convenient to the area of the university. The property itself was great and has a nice breakfast with a large dining area. The hotel room was nice and quiet. Jasmyn was the staff member who checked us in and helped us. She even put in a request for housekeeping for us. Unfortunately, after we came back from a long day outside for college visits and expected to have a clean room to relax in, we found housekeeping did not follow through with the request. Therefore, I had to call the front desk to find out what happened. I could not get an answer and was left to request linens, toilet paper, etc. This is not the expectation I have of a Homewood Suites. I mentioned it again upon checkout, and the front desk staff did not seem to care. She said she would put a message in to the manager, and he would give me a call. Of course, like most places these days, there is no customer service. I still have not received that call, and I was even told by that staff member that I could contact ******* so they could advocate on my behalf. Seriously??? Why can’t people do their jobs and actually rectify the situation? So, while this Homewood Suites was a decent place to stay, I would think twice because of the lack of customer service especially being a Hilton Honors member.

The staff was so kind and caring. They smiled and it was obvious that they enjoyed their job and understood the assignment.

Room was clean and spacious. 2 bedroom suite was perfect for me and my boys!

A quick overnight local to our home and this place was great. We asked for a room away from others as we were traveling with two small kids and our dog and they accommodated so well. We heard— and hopefully disturbed!— no one! The suite was huge and well appointed. Bed comfy. Everything clean!

Guys at the front desk & shuttle were the best - very congenial & accommodating. Room was clean & nice (great for families..lots of space). Breakfast Only complaint- please steam-clean the carpets!