So Eastbourne

We were they for a wedding and we were staying at this hotel and when we did came to the hotel and the rooms the beds were ok and the bathroom was good but however not a great view out of the window and not good connection with the wifi at all only when it did . But that’s it nothing else so not bad but not great either

This hotel and trip.com stole my money and left myself and my son street homeless I was refused access to my room and refused my money to pay for another hotel... Lucky I made another arrangement. This is illegal. I am in the process of claiming compensation and going to make sure this dosent happen to other people. I'm going the legal route and will be going to news papers and television also about this.

Arrived in the hotel for a three night stay for work purposes. I rely on a good WIFI service in order to do work, email colleagues etc. even though the hotel advertises that they have WIFI, my room had none. Mentioned to reception three times and three times they did nothing about it. The room had no towels so I had to ask for some, later on I found that there was no toilet paper. Once more I had to go to reception where the receptionist just laughed. In the morning I went to make a coffee and whilst coffee and sugar was supplied, there was no spoon to stir the coffee with so I had to use my tooth brush. Absolutely horrendous

I don't no why everyone is moaning so much unless they really thought it was going to be the ritz for such a cheap price! Staff were lovely, my room got upgraded to a double instead of 2 singles. Bed was so comfortable and warm...but obviously if you know how to turn the knobs on the radiators. I'd definitely stay again, great location, great price. I thank you. Keep up your good work.

Don't ever stay here.. they steal your deposit and never pay it back.. worst place ever. Police were constantly there and the place stinks.. worst place ever to stay abd advise not tk ever go here it's terrible

I booked last minute, looking for somewhere cheap at short notice. Didn't read reviews first. My heart sank when I did. However - non-refundable, so I decided I'd stay. The lobby has more the feel of a hostel than a hotel, but it certainly wasn't bad. Guy on front desk was welcoming. Corridors could do with a freshen up but my room had clearly been fairly recently renovated and looked exactly like the pictures on *******. Spacious bathroom, spotlessly clean, comfortable bed. Well stocked tea tray, biscuits and milk well inside use-by dates. Only odd thing about the room was the curtains on the two windows were completely mismatched. I had a quiet night - didn't hear any noise from other guests at all. Would I stay again? Probably not, but only because there are other hotels in Eastbourne I prefer that weren't available this time.

Ok... good bits. The hotel is close to all amenities. We could get parking which is on the roads outside. The room was clean, although spare bed had hairs all over it like it'd been left and not washed from previous guests. Bad bits.... Always someone looking shifty sitting on the steps outside. Staff seem willing to help but don't always know how. There are definitely people on a 'scheme' that are living there. Our neighbours got in at 3.45am and was awake til 7am when they went back out!! They were so loud we called reception who had a word with them. After some quietness, we heard one guy threatening someone on the phone, saying he's going to 'cut him up with his machete' we informed the reception man and swiftly left. This hotel is not for kids!! I would not feel safe taking my children to stay here. I think the hotel rents rooms out to individuals at a low cost. However they should put paying guests on a floor of thrir own.

I booked a double deluxe room and I had asked for a LARGE bath and the Receptionist said they have standard sized bath but it was VERY small! The room was standard rather than deluxe with a few stains, rusty shower rail and surfaces needed cleaning. At least the large TV had YouTube and other options available. The Hotel has improved since it was the SO HOTEL except for the tiny baths. I only meant to stay for a couple of night but was there for a week. What really made me angry was The Receptionist was friendly up until check out and I was a loyal guest. I asked for a late check out which is free up until 12:30pm and then it is £10 an hour thereafter. I asked to pay for a late checkout at 1:30pm and unfortunately I went over that time until 2pm when I was packing up my bags. I PLEADED if I could just pay for the extra hour as I am exhausted and have had an extremely traumatic time. I argued for some time with him whilst apologising and asking if he could just very kindly make a one off exception for the extra half hour I accidently went over as I did not have the money and he said it would come out of his own pocket and they are a business. He said £20 then £15 and I said please make it £10 and in the end after saying 'God was watching me' which I said 'I know he is' he told me to forget about it so I said obviously the money does not matter. He then brought other guests into the argument and I asked why he was doing this. I have stayed in many hotels and I understood the policy and in the end I told him to take the £15 out of the £20 deposit. I was stood arguing for some time and it was extremely stressful. I explained my Father has died and I have had other trauma and I spend thousands of pounds on Eastbourne Hotels whist dealing with Council corruption over the last few years.

Myself and my wife had come away for a short mini moon after we got married. Well this hotel ruined that for us! I strongly advise people to steer clear from this hotel! When we arrived it didn’t seem right. Just an edgy feeling to it. The lift is practically a cupboard. Now on to the room! it was dirty, unclean, NOTHING like the photos. Soon as you walked in you was greeted with half the wall practically falling off. Tiniest bathroom in the world which I was sitting on the bath at the same time! We decided we would have rather of slept in our car than this place! When we checked out within an hour of being there. The guy behind the counter gave me a email address to email regarding my refund. Only for me to leave the building and have 4 emails bound e back to me because the address was not correct. So I went back to get the correct one and after the guy on the counter having a go at me like all this was my fault he finally gave me another one. Which if anyone ever needs it is pearlandpebbleshotel@gmail.com