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I went with my kids, mid-20s and 16yrs, for a night away from Edinburgh just before Xmas. It was a Sunday, so it was quiet. The distance makes it easy to escape to for an overnighter. We went mostly for spa and gym, and we weren't disappointed. The gym, pool area, sauna and changing rooms were very clean and well- equipped and all in working order. The facilities are open till 10pm, and the best thing is we could use it after we checked out at 11am the folliwing day. Best thing about facilities for us was sauna and spay jets, so relaxing and came away feeling fantastic. The bar meal we had was excellent, the nachos were awesome and gluten- free options were clearly labelled, while the waitress also checked with the kitchen. Pizzas were great but we couldn't finish them and they boxed the remainder. Cocktails were very well presented, looked fab. Every staff member was helpful and friendly. Rooms were comfortable and clean, although the decor was bland and furniture was a little tired- looking. Still, we loved the squeaky floorboards. The Christmas decorations were lovely but not over- the- top. We will definitely spread the word and we will return.

A Sunday Gourmet treat for my husband's birthday. The hotel itself is the epitome of a Scottish baronial mansion (castle). Very grand and also very comfortable and with the added bonus of a lift. The staff were all welcoming and instantly put us at ease. Our room was splendid and very well appointed. The nine course tasting menu was delicious from start to finish as were the paired wines. Each course and wine was explained and staff were happy to answer any questions. The breakfast was simply superb ! Staying here was indeed a special treat. We reflected that given the standard of accommodation, food, wine and the outstanding staff, it was good value. I do not doubt that we'll be back.

The bedside lamp in our bedroom wasn’t working when we arrived and my heart sank as it has been my experience that,no matter what is said by staff, any fault will not be fixed! Happily the Tontine staff came up trumps and around half an hour later it was sorted and working. Excellent! Our bed was extremely comfy, everything was lovely and clean and kept at a very comfortable temperature. We loved the dining room and our breakfast was extremely tasty. All staff met were very friendly and we would happily return in the future!

We stayed here in March this year and called in for an afternoon tipple on our second visit in December, while we were staying at the Hydro. I really like the atmosphere at the Park. The staff are lovely and the blonde receptionist lady recognised us and our pup from our previous visit which is always a nice touch. There are always lovely people to chat to in the bar and we met a lovely family from Edinburgh. It was a pleasure to chat with the couple and their son, mostly about our respective dogs! The only drawback is that dogs are only allowed in bedrooms and the bar. There is a lounge area which would be a lovely place to sit with our pup. Nevertheless we will return next year for a stay. Thank you for recognising us and for your kind words.

I ended up staying at the Cardrona overnight as I was my friends plus 1 at a wedding on the 14th of September 2024. She was also doing the hair for the bride, ect, and I helped her out. It made sense to stay, as we needed to get ready for the wedding after all the bridal partys hair had been done ! We were able to get earlier access to our room, which was greatly appreciated. I thought the wedding was beautiful, The waiting staff during the meal worked extremely hard, The food was lovely too, I'm veggie, and I was delighted with the choice, The room was also discounted for all-day wedding guests, too, the bar staff were great too !I did think the price for a large glass of wine was a bit steep ! £12 ! I must mention a few special members of staff who really left a good impression! Roxanne was wonderful, so attentive, and such a warm, welcoming attitude. Alistair, who was on reception overnight, was lovely & helpful, Bayler, the night porter was absolutely wonderful ! We were really hungry later after the wedding had finished, and he very kindly made us thee most lush sandwichs! Couldn't thank him enough, I needed to take meds and had to eat ! And last, buy not least the amazing, wonderful Carol ! The housekeeping manager, She had been wonderful the last time I had stayed at the Christmas party night I attended with my husband for our anniversary, She was amazing that night and actually remembered me ! I thought that was incredible considering the number of guests she must meet ! She's just lovely and so caring. Praise where Praise is due. I did feel the duty manager seemed a bit overwhelmed. There were issues with the lifts not working, and there were people with mobility issues, including myself, They stopped working! That's really poor for a huge hotel chain, and extremely inconvenient for disabled guests, well almost impossible for them to move freely through the hotel, as the wedding venue is on the 2nd floor! The rooms are nice, but could do with a wee makeover ! Time to decorate Mr Mcdonald ! And install new lifts ! And lastly, the lovely Fiona on reception when we checked out. My husband & I will be back again in December to one of the Christmas party nights to celebrate our anniversary again. We look forward to seeing everyone then. I hope the staff are appreciated by management ! As they are all clearly very studious.

3x blokes, road cycling trip across Scotland. September 2023. Fantastic hotel, and exceptionally good value. Location is brilliant, lovely ride in along the marked Scottish C2C route, the hotel is right on the route so no detours. Staff excellent and friendly from start-to-finish. Checked our 3 bikes into the self-service secure storage. Enjoyed a great (well earned) 3 course dinner in the hotel restaurant, which had a great a**osphere and as mentioned, lovely staff. (There is also a great brewery tap next door if you fancy a change of scenery - we didn't manage to get further than that in the village!) Breakfast served early, first-class traditional Scottish - but plenty of other options. Unlimited coffee and juice, we were really happy. Rooms are good for the price, simple ”pub with rooms” style, remember. Everything needed for a stay of this type. It was very hot, but I still slept well. Highly recommended, we'd stay at Traquair Arms again without hesitation.

This is the most fabulous place & setting for a couple of nights stay, sadly let down by staff & services. It doesn’t surprise me to see what others have reviewed. This place clearly has been & could be so much more. I’ve no doubt the pandemic has hit them hard & they are struggling to recruit enough of the correct staff. The positives: Lovely historic setting & ambience. On site Spa & Falconry. Lovely airy clean rooms. Food ok to good. Plenty of parking. Breakfast included. The negatives: Poor staffing & services. Some staff just try too hard with ‘Amazing’ & Fantastic’ in their vocabulary constantly. Probably to appease the American market. The Orangery restaurant is very poorly run. Staff do their best, albeit could work with a little more haste, they just can’t cope. Similar excuses about booked tables that are never taken! Staff are generally un-knowledgable about services & timings & things were always going wrong. We laughed most of it off & just called it Fawty Towers, what’s next? :) They could do so much more with the veranda, the bar & Orangery. Bare in mind you are out in the country & taxis can be limited & costly. To summarise - we would stay again for the right price, probably out of the Festival season. Keep doing your best guys & gals but owners beware, you need to manage this place so much better