TownePlace Suites St. Louis Edwardsville, IL

Very overpriced, the management is rude. The manager by the name of Drew should be in laundry service away from the public. He has absolutely no managerial skills. The breakfast is mediocre at best. This will be my last time unless great changes are made.

Well, upon check-in on Friday afternoon 11/10, the front desk lady was sitting looking bored checked me in, didnt give info on hotel breakfast, internet or even where elevator was located. My first time there, so I thought ok no big deal. Got to room, it had full kitchen w a dishwasher! So I opened it...dirty dishes in it. Was unpacking Tried to get TV to work & couldnt, no big deal I was getting ready to meet my family so I could figure that out later. Get back to hotel around 730pm. Still cant get TV to work. Called front desk to explain what was happeneng with TV to a different girl than from check in She tells me "unplug everything behind it and plug it back in, it will work". Ok I try that, nope. Didnt work. I call down again and it rang with a quick pick up of my call and immediate hang up. So I call again. She answers, I explain it didnt work, she says "you must not have done what I told you to because that always works" umm yes I did "well you're not getting it fixed tonight" umm. SoI questioned "so I have dirty dishes in the dishwasher and a TV that doesnt work?" She says "that is a housekeeping problem, NOT MINE" and hung up on me I'm in my pajamas, pissed & watched Netflix on my phone til I went to sleep. I was told the next morning "we do not have a manager on site until Monday" so I was totally disappointed all around with that hotel. Expensive and poor service all around. Oh and the pool area had used towels & fast food all over it.

Quick check in and stay during a road trip home. Convenient location and good service.

This was a very nice property a year or two ago. No coffee cups in room, (1) hand towel, (1) spoon, the room was never refreshed during our stay. The staff was very nice and helpful, the breakfast was good. Good, not great.

The overall hotel was clean but staff was not helpful at all. The power went out in one of my rooms because the blow dryer blew a fuse. They couldn’t accommodate changing the rooms because I requested my rooms to be close due to having teenage kids. They wanted to move one of the rooms down 2 floors which was not happening due to my kids being in one room so they had no air, no tv and only bathroom lights. They didn’t offer a refund or a discount on the room and said they didn’t have maintenance to fix it. When I told the front desk the blow dryer blew a fuse and it was no power he also asked me what did I want him to do about it. Not a very good experience at all.

There are other hotels in the area that offer the same thing for less. We were in Edwardsville for a wedding and stayed there only because other family was there and they said the same thing. The shower floor was slippery and black mold was growing in the shower floor corners.

Very nice and comfortable room. Very spacious with dining table and small kitchen. We really liked having the dining table after eating in restaurants for over a week it was nice to have a quiet dinner at a table. Room was very quiet even though we were right by elevators. Plenty of good breakfast options.

This was my first visit to TownePlace Suites in Edwardsville, IL. My husband & I stayed for 1 night (a Friday) in a queen bed suite & paid $228.85. This was a complimentary upgrade from a king bed studio, thanks to my Gold Elite status. ARRIVAL/CHECK-IN/ROOM: We arrived around 7:30 PM, & it took ＜ 2 minutes to get checked-in. Prior to arrival, I contacted the hotel to request a quiet room on an upper floor. We were grateful to have been assigned corner room #521. • Amenities: Almost anything you might need, except for a luggage rack. • Bath: Plenty of hot water & good pressure; hair dryer available. • Bed: Comfortable bed; we appreciated there being both soft & firm pillows to choose from. • Cleanliness: Very clean; however, the carpet could use a thorough vacuum. • Decor: Standard • Heating/cooling: Worked well • Sound: Interior was very quiet, but you can hear traffic (not bothersome to either of us). • TV: Clear picture, plenty of channels & streaming capabilities. • View: Nothing to note • WiFi: Strong DRINKS/FOOD: • We skipped the free breakfast offered CUSTOMER SERVICE: Excellent, both in-person & via the app chat feature. LOCATION/PARKING: • Location: Close to several restaurants • Parking: Complimentary parking PETS: • We chose this hotel because it's pet friendly. No noise concerns. Would I recommend/stay again? Absolutely! However, it is pricey compared to area hotels.

The property was clean, well lit and the staff was lovely. We enjoyed our stay!