I booked through ******* for a one night stay in El Paso until our early morning flight. Upon arrival the hotel had no reservation under my name but yet my money was taken to reserve the rooms. I explained the situation to the nice woman at the front desk and she attempted to locate my reservation but could not find it. Luckily they had the two available rooms I needed and I had to book them under another reservation. After calling ******* C/S I did get a refund. I have never had this happen while booking through ******* but moving forward I will be more cautious if I decide to book through them again.
Overall the hotel itself was wonderful! Comfy bed, pillow and clean! I would definitely stay here again. Very convenient location to the airport as well.
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