Misafir Kullanıcı
14 Aralık 2023
Needs to improve customer service, on checking in told we needed to pay for breakfast and tax at check in, never experienced paying before you have eaten! Room was not serviced as we came back at 1.30pm and we were going back out at 2.30pm but cleaner never came back so no milk and sugar for next morning etc, not what we expect from a 4 star hotel Staff are not that helpful , requested an early check in but that was not done and hotel was not busy as we only saw 6 other people there Breakfast was nice but says you are only allowed 3 dishes and 1 drink, we didn’t have 3 dishes but had extra tea and coffee but I feel that putting rules on a menu is not customer friendly and this seems to run throughout the hotel, shame as with better front of house and more customer focus this hotel could be so much more
Çevir