Misafir Kullanıcı
10 Ağustos 2021
We found our stay at Amar really disappointing, and would not recommend it. - Our biggest frustration was how they handled the surfing lessons. We had pre-booked two lessons with our stay of three nights. When we arrived we were told to come back later that afternoon for check-in and they kept us waiting when we returned at the agreed time. By the time they had checked us in, it was too late to join a surfing lesson that day. The next day the waves were too big for an intermediate class, so they cancelled the class. We were told to take the classes the next two days. We notified them that on our check-out day, we had to leave early in the morning for our journey back home so wouldn't be able to go surfing. Their response was that it was our own decision to not take the class and that they couldn't give us an alternative. We had no choice: we couldn't stay because had to return home to the Netherlands. We first talked to them to find a solution: a different class or maybe a refund. We asked for a refund since they couldn't provide the service they promised. They responded rudely that this was not possible simply 'because we had already paid'. We have tried to talk to two members of the staff about this issue, but they both were very unfriendly and impolite. Their handling of the situation and how they treated us, was very unprofessional. - The one class that we did take, was lousy. Getting to the beach took ages. The beach was a bod choice for the type of swell coming in that day, making the waves impossible to surf. The tide came up during the session, making the white water in front unsurfable pretty quick. Moreover, we booked an intermediate lesson, as they claim to provide on their website. However, this was not the case. We had to join a beginners class and the teacher simply let the intermediate people surf on their own, not once checking on them nor giving them advice. - Later that day we asked if we could rent a surfboard, we thought it could compensate a bit for the 80 euro's we paid for the surf lesson we wouldn't be able to take nor get refunded. This was also not possible - again rudely communicated to us. - Moreover, the room looked less nice than the pictures suggest. We booked a private suite with a private bathroom. The bathroom was old, looked dirty, and smelled bad. The rest of the room was bare but the bed slept fine. - Breakfast was not served at the hotel, but at a bakery in town. It consisted of coffee, orange juice and either a croissant or a bun with cheese and ham. This was very little and not enough for adults. Moreover, the croissants were tasteless and dry. Overall: highly disappointed by our stay and the communication of the staff.
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