AluaSoul Ibiza - Adults Only

We had an ocean view room. Beautiful view across the bay. Paid for a superior room which was really nice. Pool area really good and no fighting for a sunbed. Hotel clean and welcoming. Food really lets this hotel down. Luke warm, repetitive, tasteless. Definitely not what you expect from a four star hotel. For the price we paid for 5 days we were really disappointed.

To begin, I would like to highlight the positive aspects of the hotel. Its location is highly favorable, situated near the beach and shopping areas. The cleanliness of the hotel is commendable, and the staff members are consistently friendly and helpful. However, there are certain areas that require improvement. The food options lack variety and become repetitive. Additionally, the larger pool is excessively cold, which may not be suitable for all guests. Furthermore, the shower in our room had a flooding issue that caused water to enter the room. Despite reporting this problem, the only solution offered was to place a towel in front of the door, which proved ineffective. Regarding privacy, the room lacked adequate storage space for clothing, with only two drawers available. Although there was a kettle and a hairdryer provided, the air conditioning system functioned exceptionally well. It is worth noting that noise disturbances begin as early as 7 am due to cleaning activities outside the room, including the use of blowers and the dragging of chairs. In terms of dining options, I recommend booking half board and then upgrading at the hotel, as this can result in significant cost savings compared to booking through Jet2. The hotel is well-equipped for guests with disabilities, featuring a lift that provides access to the pool. Lastly, it was observed that there were ongoing painting and decorating activities around the reception and bar areas. While these renovations may be necessary, it would have been preferable to complete them during a period of lower occupancy, such as the winter closure of the hotel. In conclusion, while the hotel offers certain positive aspects, there are several areas that require improvement to enhance the overall guest experience.