Misafir Kullanıcı
18 Mayıs 2024
This holiday had some real ups and downs. Exeter airport great and the flight was very good. Bus transfer not so good as had to wait nearly an hour to get going. We arrived at the hotel to a very nice welcome from TUI staff, the downside was when I got to the desk. I asked did you receive my special requests, she checked and said No. Here the hotel was not telling the truth as I had emailled them a number of times and spoken to them on the phone. They said they hadn't received them from TUI either..... I understand if hotels can't fulfil special requests but to say you haven't received them was just not true. Thanks to Alex from the TUI staff and the director of the hotel, one request was resolved which was important as it was health-related. There was a long delay to get to the room, which wasn't what I had requested. I don't understand why flights take off at 6am from UK airports when after a short flight, the rooms just aren't ready. This was odd too as the man on the phone at reception said there would be no delay as it was start of the season. Alex took us to view the only potential suitable room and I have to say it was outstanding. It was a grand suite with the biggest balcony I have ever seen with a plunge pool (at 70cm more of a wallow), sun loungers and day bed and exquisite view of the sea. There are 4 grand suites. The 1 next to us has more of a garden view than we had and the 2 on the 5th floor were below the rooftop pool by day and restaurant by evening with noisy music all the time. The two on the first floor were very noisy too, as they were over the restaurant and there was a lot of noise from loud music throughout the day and evening. I don't think there are any quiet rooms here. Nevertheless, the suite was beautiful, once the firm mattress was sorted, it was very comfortable and views amazing. Regarding the restaurant, breakfasts were excellent, but main courses were poor in the evening. Plates weren't hot, which made food cool quickly and food was left to congeal and harden on hot plates. Fresh food cooked was good. Nice availability of fruit. Sadly, my partner fell ill on the 2nd day of the holiday and was hospitalised. The TUI staff especially Alex and Nina and reception staff especially Daniel and Antonio were fantastic. They were supportive and caring when I got upset. I am very grateful for the support they showed me during this difficult time. Thanks also to Lorenzo who was also very helpful to us. We missed our return flight, as my partner was not well enough to fly so the hotel accommodated us for a further 3 days. Thanks again to the hotel for this. If we had been able to stay in our room, we may have been able to enjoy ourselves, but sadly we were in a tiny standard room at the side of the hotel overlooking the woodland, and we just wanted to go home. So all in all ups and downs, odd beginning and curious situation where the hotel denied my emails and phone call, but the location of the hotel is great, the views are
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