Misafir Kullanıcı
9 Mayıs 2024
After a great holiday in April 2023, we rebooked for April 2024. On arrival we were told the Activity Pool was closed but they were "working on it"? After a few days of seeing no repairs happening, I spoke to a member of staff who told me, the pool had been closed since Sept 2023! If you look at the pictures attached you will see that the pool is dangerous and needed to be closed. It would seem that no work had been done since it closed. I Wasn't informed of this, before or after booking !! None of the activities we enjoyed the year before, Water Polo, Foam Party, Music around the pool, Entertainment staff, no BBQ's by the side of the pool Etc. If this is a main part of your holiday, or you are planning to bring teenagers, I would advise to go elsewhere . I contacted TUI when I got back to complain and to ask when the repairs would be done, and basically they couldn't give a damn. Didn't even have the decency to answer my question, a complete lack of customer service and care. This is a real shame as the resort itself is lovely and clean, food is good and we were planning to return again in 2025. Will not be booking TUI again .
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