Kempinski Hotel Bahía

My recent stay at the Kempinski Bahía was quite disappointing, especially for a hotel that claims to be 5-star. First, the hotel and its facilities are extremely outdated, and a complete renovation is urgently needed. The lack of staffing was also apparent throughout our stay. Requests were not handled promptly due to the shortage of personnel. We arrived at 3 AM, and to our surprise, there was no one to greet us or assist with our luggage—no bellman in sight. Additionally, we had requested a king-size bed, but instead, we found two single beds pushed together, which was quite uncomfortable. At the pool, the service was equally disappointing. Not only was the quality of the pool bar poor, but we had to get up ourselves to retrieve a menu, as no staff approached us to offer one. The cocktails we ordered were subpar, and when we requested towels and mattresses, it took an unreasonable amount of time for them to be delivered. This hotel unfortunately falls short of its 5-star rating. Based on my experience, it does not even meet the standard of a luxury hotel."

Staying at an air b and b in the old town we were in need of some luxury and a pool! We did the day pass option and loved it!! Gorgeous hotel and the pools are stunning!! An adult section too which is always a win. Towels and a cool box of water provided. We also had lunch at spiller beach club which was delicious.

We had the pleasure of dinner at the hotel restaurant last week during the christmas market event, and it was a good experience. The festive atmosphere was great, and the evening was wonderful. Special thanks to Toni, who attended us with exceptional care and professionalism. His attentive service made the experience more enjoyable. We left very happy and satisfied.

We went to the Christmas market and then after to the Resturant for lunch, a table of 9 people. We had 3 kids with us and asked when ordering if the pepperoni pizza was spicy because it was for a child…. and we assured was not spicy. The pizza arrived with dried chilis on it. We sent it back and explained we asked for not spicy and were assured it wasn’t, for the manager to argue back at us and tell us it’s our own fault for not ordering off the kids menu! Then We waited nearly 2 hours for the main course to arrive which was very ordinary quality and some of them very bad. The spinach and ricottta ravioli they forgot the spinach…it’s nearly laughable at this point . Then once we were starving hungry and asked where the food with the Resturant manage came over to apologise and said they are so busy because it’s the market and they are habit. To provide food for the bar also. I told them that in the Marbella club this would never happen…it’s a five star star grand luxe resort and this excise is not acceptable and if the they knew they were having a Xmas market and they would be busy then they should have more staff! THE MANAGER AGREED WITH ME!!! what a total mess. A bill or around 500€ was reduced to nearly €400 to apologise, but it doesn’t matter! It’s just not acceptable and I will be writing to the hotel manager! Appalling service! Should be a 1 star for the service given!!!!

Hello For our Christmas Eve and New Year’s Eve we have decided to stay in Kempinski Hotel Estepona Hotel is located near interior Estepona highway. Due to this issue while staying in the hotel and its gardens you fell completely isolated and comfortable. It is also easy to drive everywhere. Hotel is a bit old property but maintained in very good condition. It’s a truly 5 star standard. Due to my research in autumn or winter time of the year you will not find anything better with a sea view - especially while traveling with kids . There are two much more luxury hotels - Villa Paderina / Finca Cortesin - but this places are focused on golf players. I’m putting 4 stars instead of 5 stars as to deserve for 5 stars from my side it is a far way :) All in all it is a perfect property at this part of Spain . You have to know that in this part of Spain there is a total lack of properties like in Italy or southern France . No Belmond /Ritz or four seasons

Disgusting attitude from Aranthya at the spiler club restaurant. Been coming for 6 years and won't return again. Was told things like"dont come back" "Darling". Needed to get the final comment before walking off proud of herself rather than welcoming a family to their table