Kelpies Serviced Apartments

I recently stayed at Kelpies Serviced Apartments on Newmarket Street and really enjoyed my stay. They were in the town so an Asda was just down the road and loads of restaurants nearby. There was also a retail park which was less than a 5 min walk away. I was in room 2 facing the front and it was a nice outlook. The room was spotless and the bed was really comfy. All the staff I spoke to were really friendly and helpful. Will definitely be staying again and have recommended to some of my friends/family too.

I would have given less than 1 star but this is not available. We stayed over the Easter weekend- booked through ***********. I would say this was one of the worst apartments ever booked and paid for. The entire flat was run down dirty, filthy and dusty. I have got pictures and video's of the flat with dust on the heater. The evening we arrived the heating and TV was not working, so we called the number on the guest book- the lady just said she cant do anything and will look at it in the morning. The next day we realized hot water was not working? We did not have hot water for all 3 nights. We had a 2 twin bedroom flat and we were just a couple and my daughter, They had 1 single bed made up for us in each room. It was just a disaster stay. And then to top all up, they charged £45 of our HOUSEKEEPING deposit to say I didn't informed them about my daughter? SERIOUSLY. Please refund my £45 with immediate effect. This is ILLLEGAL. This is a Day light robbery.