Palais Faraj Suites & Spa

酒店房間很好，服務也還行，酒店位置也不錯，餐廳據説是非洲排名前三，但試了一下晚餐的招牌菜感覺很是一般

酒店很有文化也很有味道。訂了豪華套房，給了整個酒店一樓最角落的套房，又黑還不能拉開窗簾，外邊緊鄰泳池，人走來走去。估計是全酒店最差的豪華套房，物無所值。

This hotel is a dream, you feel like living in the book “Arabian Nights”. The hotel is beautiful, the service is outstanding, the receptionist Madi Ra went out of her way to be helpful. The restaurant was amazing and the breakfast very good, the manager Khadija Kria, was the epitome of service. This is a hotel that I would go back next time we are visiting Fes. If you have the opportunity to stay there, please don’t miss the opportunity of a lifetime.

The hotel was nicely design. All the staff were attentive and helpful. Especially when we checked in, the staff Abid (not sure did i spell his name right) he was extremely helpful. When we arrived, it was late afternoon and my parents were tired and couldn't deal with any more stairs. He was able to arrange the rooms with less steps and we really appreciated his help. Later on we had dinner at the hotel restaurant and it didn't disappoint us. The food was great and the staff were excellent again. Ismail Babache was patient enough to explain the dishes to us and fulfil our request also he was an excellent photographer too helped us to take some good pictures! Overall we enjoyed our short stay at the hotel.

The way the staff had handled the issue during our stay was unacceptable! My original email with the request for an extra bed was approved with email confirmation, so it is not clear why I was denied the request once I got into the hotel. In addition to that, the staff member was just making up the new quotes and new rules on the go. When I asked them for an additional bed, first response was $50 By the time it took me to get to my room and come down to the lobby with the payment, the price went up to $55 Then this employee made a phone call and informed me that it was not possible to add a bed in our room at all. So either he and whoever he talked to on that phone - just made up their own rules or I was placed in the room smaller that was originally booked. Bunch of scammers! Hotel management didn't even reply to my email that i sent them upon my return home!

Great experience thanks to the gorgeous mis El nour Hoda for entertaining us with my friends salute to you keep it up hope next time you're in duty again to serve us we're so happy and satisfied how the way you entertained with us.goodluck and have a good day to you always