Misafir Kullanıcı
29 Mayıs 2024
This lodge is extremely disappointing and is 100% capitalising on the remoteness and lack of alternate accomodation. Totally recognising that costs are higher in the outback due to remoteness, this lodge takes it to the next level of rip offs. At $340 for one night in a double room, we expected something decent for the $ paid. Its standard is comparable with a very low budget motel room and the customer service is a sham. The appalling customer service from the duty manager, was deceitful. Our room had a huge section of the window fly screen missing, a gapping hole that was long and wide, consequently there was no option of an open window due to insects and we preferred not to have the old and dirty A/C running. We immediately after checkin around 3pm, asked reception if there was another room, and were told that they were fully booked but they would send the maintenance man to repair the hole. This was very circumspect due to the size of the hole, as the screen would need entire new mesh and why was it not reported by housekeeping before?. We waited over an hour, no maintenance man, so we called reception again and was told he was busy but would attend. It was now after 5pm and we really felt as though they were just trying to pacify us. After 6pm we went to reception, to ask again and were told that the maintenance man was busy with the coaches that had arrived. We had seen them arrive and unpack, and the coaches pull out. Therefore we explained this and again was told that he would come. No one arrived to fix the screen, not surprisingly and upon check out we followed up and was advised the maintenance man attended our room but we were not there!!!! There is no where to go, other than the lodge and we would have been having dinner after waiting around for hours. No note left, no advise to us. Although this seems a sad little complaint, we feel as though we had been deliberately lied to. Coupled with the endless dripping shower, the not very clean bathroom and sad state of the very small room at $340. It was a total rip off, with it's over-inflated room and restaurant prices. Try to avoid staying at this lodge if possible
Çevir