Hotel West Inn Nau - Downtown Flagstaff

The people were amazing. I thought my wallet was left in the room and the guy went above and beyond to help look for it. The stay was good I had great service when needed.

It was a very pleasant and comfortable experience. There are only a couple of things such as the fridge was broke so my left overs went bad and also only supplied a couple of pillows but that’s just me being nitpicky. But other than those a great stay.

Booked the hotel so my daughter had a place to stay if she was discharged from FMC before I was off work and able to drive the 3 hrs to Flagstaff. Called to let front desk know it was a late check in and why. Showed up at 8 am on 4 hours not so great sleep. I was handed a key and told to get some rest...finishing up the check in could wait until later. It is one of the OLD Route 66 hotels that could use a remodel/upgrade but could tell the owner had been working on it by the flooring and heaters alone. Next up, the electricity and parking lot! Please dont judge a book by its cover! The cusyomer service and understanding was exceptipnal!

The water was hot and heater stayed warm all night long during snowy night.

We paid for a queen bed and were given a room with a double instead. The room was quite dirty. The floors were sticky and hadn't been swept. We overheard the room next to us being cleaned, and the water was turned on for less than two minutes. We heard the linens changed, but the cleaners spent less than ten minutes in the room. Clearly, the walls are very thin.

It was exactly what i needed, a place to sleep. That's about it. It was noisy and there were no amenities. But, like i said, it was what i needed and price matched

Room smelled of cheap cleaning products that were trying to cover up or mask something. Bathrooms are in poor condition and dirty. Fridge was not working. One of the comforters had burn marks. Towels are small and smelly.

Good location , room clean and already remodeling new bed wood but don’t have hair dryer go to reception asking for hair dryer said no hairdryer use a lot electricity . Service not friendly, soap and shampoo conditioner, body lotion are so limited not enough so glad we have our own shampoo and soap ,

We love staying here when in Flagstaff. The owners are very friendly and accommodating. The rooms are clean, the shower pressure and water temperature is great! We will be back 🙂