Misafir Kullanıcı
17 Nisan 2024
The room was advertised as deluxe and was far from. It was small, dark and very basic, something you would expect in a 3*. The window had privacy screening as we were facing a balcony with seating. The rooms in the other photo reviews look lovely, this was definitely not ours. The staff on reception were not helpful, we requested (on booking) a twin room but were told on arrival that none were available. After discussion with the provider the hotel did provide a twin room (probably why we got the room we we given). We subsequently booked a different hotel and checked out. At check out the reception staff were less than apologetic, discussing us in Italian, causing an uncomfortable situation. I do understand a little Italian and can only advise the hotel reception staff not to assume the customer does not understand what they are saying.
Çevir