B&B Hotel Laurus al Duomo

Çok beğendim, beklentileri aştı. Üst üste dört gece kaldım. Konumu harika. Tren istasyonu beş veya altı dakika uzaklıkta. Doğal manzaranın tam ortasında. Katedral üç dakika uzaklıkta. Uffizi Galerisi ve Ponte Vecchio yedi veya sekiz dakika uzaklıkta. Çok güvenli. Biz Saat 11'de alt kattaki yakındaki restoranda akşam yemeği yedim.

Güzel bir otel, Firenze'de mümkün olan en iyi konum. Lobide rahat bir a**osfer, masada güler yüzlü ve profesyonel personel. Güzel banyolu geniş oda. Çeşitli kahvaltı, güzel çatı terası mevcuttur. Tekrar bu oteli tercih edeceğiz.

Eşim ve otelimle seyahat e**ek ucuz fiyattır, birçok turistik noktaya kolay erişim için harika bir konuma sahiptir.

Good location. It’s convenient to go everywhere. Not bad experience!

ไม่ไกลจากสถานีรถไฟและสถานที่ท่องเที่ยว เดินเที่ยวชมเมืองได้สะดวก พนักงานralissaน่ารักยิ้มแย้ม

B&B酒店，位置相當好，火車站出來走十分鐘就到了，再往前走兩分鐘就到聖母百花大教堂，走到烏菲茲美術館也是十分鐘。而且旁邊都是名牌店街和美食街。這個位置在國外長途旅行中是非常重要的，隨時隨地就可以輕鬆地享受藝術和生活。 酒店裝修很講究，很有藝術氣息。房間很大，一家三口住得舒心。設施齊全，入住很愉悦。 唯一不足的，是連喝水的瓷杯子都沒有，衹有一次性塑料杯，這是不太滿意的地方吧。 當然早餐還是挺豐盛的，尤其頂樓餐廳外看佛羅倫薩的風景，心情更好。

從來沒有見過如此不安全和沒有責任感的酒店。強烈建議大家千萬不要選擇這家酒店。 我2024年1月24日入住，由於到達時間較早尚未到check-in時間，因此將行李寄存在前台先行外出游完。傍晚我回到酒店進行check-in時，寄存在前台保管的行李不翼而飛，然後酒店前台員工一無所知。這家酒店真的是太不安全了！！！！！！！！！！ 更加讓人氣憤的是：因為是酒店全責，酒店經理（Simone Fatig）承諾會妥善處理做出補償。但由於是他們是連鎖酒店，因為需要走公司內部流程。我輕信了他的謊言。從我的行李被偷到現在已經快2個月，這家酒店的回覆要麼是走公司內部流程，要麼是在等保險公司回覆。我再三重申酒店和保險公司之間的關係和我沒有關係。之後有個來自legal depar**ent的人（Carlo Lorenzo Hanke）在2024年2月21日很官方的給我發了個email説保險公司需要大約10天才能夠有回覆。 然而到今天，2024年3月11日，依然沒有任何迴音。甚至連我發郵件問10天是從哪天開始算的郵件都未做回覆。這家酒店太不負責任了。 I have never seen such an unsafe and irresponsible hotel. I strongly advise everyone not to choose this hotel. I checked in on January 24, 2024. Since I arrived early before the check-in time, I left my luggage at the front desk and went out for sightseeing. When I returned to the hotel in the evening to check-in, my luggage that was kept at the front desk had been stolen, and the hotel staff didn't notice it. This hotel is truly unsafe!!!!!!!! What makes me even more furious is that, since it is the hotel's full responsibility, the hotel manager （Simone Fatige） promised to handle the situation properly and provide compensation. However, due to being a chain hotel, they claimed to follow internal company procedures. I believed their lie. It has been almost two months since my luggage was stolen, and the hotel's responses have been either citing internal procedures or waiting for the insurance company's reply. I have reiterated multiple times that their relationship with the insurance company is not my concern. Later, a person from the legal depar**ent （Carlo Lorenzo Hanke） sent me an email on February 21, 2024, stating that the insurance company would take approximately 10 days to respond. However, until today, March 11, 2024, I have not received any updates. They haven't even responded to my email asking about the starting date of the 10-day period. This hotel is extremely irresponsible. Enclosed my

居然到了酒店才知道竟然是疫情四年前訂過的酒店！位置到duomo教堂走個十分鐘，剛好遇到週日本來沒有洗衣服務，卻還是給我們洗了！

酒店很乾凈整潔！房間很大！浴室也很大！真的很滿意的入住體驗！酒店走到大教堂三分鐘！到火車站走路十分鐘不到！位置很好！超級推薦！早餐也還不錯的