Residenza d'Epoca Historia Luxury Boutique

The room was far from luxurious. The shower drain was totally blocked during our stay and when I requested to get it fixed was totally ignored. Mattress old, stained and lumpy. Really in bad condition.

Due to multiple train delays we got to the accommodation at 7pm (outside of check in time). We updated the hotel at 2pm we would be late for this reason they said this was fine and we could check in late with a code, or they could attend to assist for extra 30€. They did not provide a code for check in and would not respond to text messages after this, we were left out on the street unable to check in. We attempted to call multiple times which just rang out and sent multiple text messages. We waited 3 hours and had no response so had to find another hotel at 10pm. Will be demanding a full refund when we finally get a response! Would not recommend

What a beautiful location! The room was lovely and the AC was welcome. The beds were very comfortable! One thing: the shower needed unclogging!

Definitely not a “hotel.” Says there was air conditioning but there was not. No on staff help, phone number to staff didn’t work. Hard to communicate. Good for a long stay where you don’t want to be bothered. Very big room. Clean, safe, etc. but nothing special

Unfortunately this was the lowest point of our trip to Europe and given the price and the Luxury on the name, it was quite a surprise. Check-in hours are VERY tight and there's no staff so if you arrive early you have to store your luggage elsewhere. When entering the building there's one really DARK room (even at mid-day) where the light sensor does not kick in until you are almost in the middle of the darkness. After that, the room is really clean, comfortable and well taken care of... until the night comes. We where there on May, during the spring, so naturally I asked if we could use the A/C (their policy says its not available only on winter) but still they refused to let us use it. So the "Luxury" in the name is a deceit because we had to sleep with the tiny window open. The room was REALLY hot all night and a bar just down below had people screaming until 3am+ every night... all of which could have been solved just turning the already available A/C. To end our surprise, in the morning we noticed our room had been INVADED by huge mosquitoes (at least double the normal) as there's no window screen... and the following nights just got worse. The convenient location does not justify the overprice and how this place is managed at all. Avoid if you appreciate a good nights sleep.

Elisa is amazing!!! She took great care of us!!!

Great pleace to stay-super clean and walkable to anywhere. Because it is city center it is noisy outside-but that makes sense.

Great place in a historic palazzo. Beautiful room, nicely furnished, clean and spacious. Easy check-in. The location is fantastic, in the historical center, few minutes walk from Santa Croce. Very happy with our stay and will be back.

Great place to stay.Check in a bit fussy but worth it.